Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Timeline
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Meikka Woods

Jonesboro,GA

Summary

Accomplished leader with extensive experience at Sam's Club, adept in customer service and team leadership. Excelled in staff training and development, enhancing team performance and customer satisfaction. Proven ability in decision-making and complex problem-solving, significantly improving operational efficiency.

Overview

27
27
years of professional experience

Work History

Manager

Sam's Club
02.1998 - 09.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Team Leader

Sam's Club
02.1998 - 09.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.

Receiving Forklift Operator

Sam's Club
02.1998 - 09.2024
  • Maintained a clean and organized work area, contributing to overall warehouse safety and productivity.
  • Assisted in inventory control, conducting regular cycle counts to maintain accurate stock levels.
  • Ensured compliance with OSHA regulations, maintaining a safe and hazard-free working environment for all employees.
  • Enhanced warehouse efficiency by accurately operating a forklift to unload and organize incoming shipments.
  • Coordinated with supervisors to prioritize workload, optimizing workflow for maximum efficiency.
  • Utilized warehouse management systems to track received items, facilitating efficient location and retrieval of goods.
  • Resolved shipment discrepancies through clear communication with suppliers, maintaining positive relationships while ensuring accuracy in deliveries.
  • Contributed to on-time order fulfillment by swiftly transferring received items to appropriate storage locations.
  • Collaborated with team members to streamline the unloading process and expedite the movement of goods within the facility.
  • Handled fragile or high-value items with care, ensuring their proper storage and minimizing the risk of damage during the receiving process.
  • Verified delivery contents against purchase orders, identifying discrepancies and resolving issues promptly.

Inventory Auditor

Sam's Club
02.1998 - 09.2024
  • Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
  • Counted all physical inventory and generated department audit reports.
  • Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
  • Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.
  • Enhanced overall warehouse efficiency with meticulous organization and proper storage of items.
  • Aided in the implementation of barcode scanning technology, expediting the audit process while increasing accuracy levels significantly.
  • Applied root cause analysis techniques to identify underlying factors behind inventory discrepancies, recommending targeted solutions for improvement.
  • Reviewed daily sales reports and located discrepancies in data.
  • Conducted comprehensive physical counts, ensuring accurate representation of stock levels in company records.
  • Performed timely reconciliation of physical counts against system data, enabling prompt resolution of any differences detected.
  • Efficiently stocked room and departments within store.

Cashier Team Lead

Sam's Club
02.1998 - 09.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.

Merchandising Associate

Sam's Club
02.1998 - 09.2024
  • Improved product visibility by creating eye-catching merchandise displays.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
  • Worked closely with individual customers to identify unique needs and supply appropriate products.
  • Trained new merchandising associates on company standards, guidelines, and best practices.
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.
  • Maintained integrity of units and accuracy of pricing to minimize waste.
  • Boosted sales through effective cross-merchandising techniques and strategies.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
  • Collaborated with store team to execute promotional events and seasonal displays, driving sales growth.

Education

High School Diploma -

West Fairmont High School
Fairmont, WV
06-1990

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Verbal and written communication
  • Staff management
  • Task delegation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementFlexible work hoursHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingCompany Culture

Quote

There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth

Timeline

Manager

Sam's Club
02.1998 - 09.2024

Team Leader

Sam's Club
02.1998 - 09.2024

Receiving Forklift Operator

Sam's Club
02.1998 - 09.2024

Inventory Auditor

Sam's Club
02.1998 - 09.2024

Cashier Team Lead

Sam's Club
02.1998 - 09.2024

Merchandising Associate

Sam's Club
02.1998 - 09.2024

High School Diploma -

West Fairmont High School

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Meikka Woods