Meiko Shepard
Hammond,IN
Summary
Dynamic Customer Service Advocate with a proven track record at Union Health Services, excelling in conflict resolution and effective communication. Recognized for enhancing customer loyalty through empathetic problem-solving and relationship building. Adept at streamlining processes, fostering team collaboration, and delivering exceptional service in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Customer Service Advocate
Union Health Services
10.2007 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Educated customers on services and benefits, fostering positive relationships and trust.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Arts - Journalism And Mass Communication
Northern Illinois University
Dekalb, ILNo Degree - Mass Communication
Grambling State University
Grambling, LASkills
Customer relationship management
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Advocate
Union Health Services
10.2007 - Current
Associate of Arts - Journalism And Mass Communication
Northern Illinois University
No Degree - Mass Communication
Grambling State University