Meiko Shepard
Hammond,IN
Summary
Dynamic Customer Service Advocate with a proven track record at Union Health Services, excelling in conflict resolution and effective communication. Recognized for enhancing customer loyalty through empathetic problem-solving and relationship building. Adept at streamlining processes, fostering team collaboration, and delivering exceptional service in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Customer Service Advocate
Union Health Services
Chicago, IL
10.2007 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Educated customers on services and benefits, fostering positive relationships and trust.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Arts - Journalism And Mass Communication
Northern Illinois University
Dekalb, ILNo Degree - Mass Communication
Grambling State University
Grambling, LASkills
Customer relationship management
Conflict resolution
Effective communication
Problem resolution
Team collaboration
Time management
Empathy in service
Relationship building
Adaptability to change
Assertiveness
Appointment setting
Professional telephone demeanor
Clerical support
Problem-solving
High-energy attitude
Customer service
Critical thinking
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Advocate
Union Health Services
10.2007 - Current
Associate of Arts - Journalism And Mass Communication
Northern Illinois University
No Degree - Mass Communication
Grambling State University