Meilani Cruz
Tracy,CA
Summary
Highly efficient Administrative Professional offering 8 years of experience, including assistance with multiple platforms in customer service, supply management, inventory, project coordination, and administrative support. I work closely with quality control by analyzing required reports and I am comfortable in working with management to effectively define and achieve strategic operational and administrative objectives. I streamline administrative processes, analyze complex issues, and develop solutions while also cultivating positive work culture that is focused on teamwork and idea-sharing while driving goal achievement. I have a professional and positive work ethic, quick learning skills, and a desire to exceed in my professions.
Overview
10
10
years of professional experience
Work History
Project Administrative Specialist
Lockwood Hills Logistics
NASA - Ames Research Center, CA, US
06.2015 - Current
- Delivers efficient clerical and administrative support to Logistics department of 70 employees.
- Compiles data and generates more than 15 management reports on personnel performance, safety, and project deliverables every month/quarter/year.
- Advises managers on necessary changes in working environment and practices required by federal laws.
- Conducts regular inspections of facilities to check compliance with fire, hazard, and safety guidelines.
- Organizes and coordinates comprehensive and consistent training drills/presentations to increase employee safety awareness.
- Maintains contact lists of vendors, customers and other stakeholders as required by the organization's policies.
- Executes quarterly inventories on controlled equipment, decontrolled, and resolved inventory discrepancies with users.
- Uses well-developed skill set to improve relationships with others.
- Coordinates with Project Manager to understand project needs and provide needed support to meet targets.
- Manages project calendars, adjusts timelines and adheres to deadlines.
- Creates presentations and spreadsheets to convey project goals and scope to supervisors.
- Meets schedule and deadlines by ensuring that work was completed efficiently.
- Keeps project progress aligned with client timelines and quality requirements through close attention to short- and long-term needs.
- Documents all time spent on project segments and updates master tracking spreadsheets.
- Communicates updates and requirements between internal team members and clients to keep parties informed of project progress.
- Procures NASA Store Stock supplies, cylinders, Dewars, Dry Ice and other materials for the warehouse.
- Inspects and evaluates workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Manages the development and implementation of supply chain strategies to ensure cost-effective delivery of goods and services
- Ensures that all purchased materials meet required safety and quality standards
- Develops purchasing plans to support organizational needs while minimizing inventory levels.
- Responds promptly to customer inquiries regarding product availability or shipment schedules.
- Maintains accurate records and provided traceability of documentation by applying required inventory management accounting and control systems.
- Assist Project Manager in preparing project plans and schedules, tracking progress, and reporting results.
- Develops and maintains project documentation such as meeting minutes, action items lists, status reports, and change requests.
- Assist Project Manager in developing presentations for team meetings or client reviews.
- Evaluates team member productivity and updates progress reports.
- Assist with coordination of daily activities for projects.
- Facilitates communication between team members regarding project tasks and deadlines.
- Performs quality assurance checks on deliverables prior to submission for review or approval.
- Identifies opportunities for process improvement within existing project management systems and procedures.
- Issues Store Stock, Program Stock and Emergency Stock materials from Supply Warehouse inventory and maintains file records.
- Provides monthly and annual reports for ARC supply quantity levels, receipts, issues and other project activities.
- Maintains communication with all approved vendors to obtain status on orders and supply availability.
- Maintains all inventory paperwork and enters all inventory data into SAP system.
- Assist in the development of supply chain strategies and policies to ensure cost-effective operations and adherence to legal requirements.
- Conducts safety inspections of construction sites to identify potential hazards and compliance with regulations.
- Assess workplace conditions to identify any hazardous materials or situations that could lead to injury or illness.
- Ensures the proper handling, storage, labeling and disposal of hazardous materials according to local laws and regulations.
- Prepares reports documenting findings from inspections and investigations for senior management review.
- Maintains contact lists of vendors, customers and other stakeholders as required by the organization's policies.
Customer Service Specialist II
CJ Logistics America
Tracy, CA
05.2022 - 06.2023
- Responsible for activities in the customer service office and primary point of contact for internal and external customer communication
- Completes paperwork, maintaining schedules, keeping track of inventory
- Process Bills of Lading and associated shipping and receiving documents
- Experience with Pinc and JDA software, microsoft, excel, etc
- Checked in customers and provided them with their inventories on pick ups and drop offs
- Positive service and guidance to customers.
- Developed strong customer relationships to encourage repeat business.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Resolved complex issues raised by customers, identified solutions, and provided timely responses.
- Improved customer service wait times to mitigate complaints.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Behavior Technician
IABAS for Families
Tracy, CA
10.2021 - 07.2022
- Teach communication skills, social skills, self-help skills, and play skills through ABA principles
- Implementing and monitoring treatment plans that teach patients coping skills
- Helping clients with day to day activities and recording progress
- Developed individualized treatment plans for each client that included goals and objectives.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Educated families about ABA principles so they can effectively implement them at home.
- Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Keep track of data taken to report back to Behavior Analyst or parents
- Caring personality, patience and perseverance, customer service, analytical thinking, and clinical skills.
- Developed individualized treatment plans for each client that included goals and objectives.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Accompanied patients to medical and counseling appointments.
- Influenced patients' behavior with interaction, counseling or instruction.
Nanny/Babysitter
College Nannies + Sitters + Tutors
San Jose, CA
02.2021 - 04.2021
- Provides child care from home and shows children good role modeling
- First aid and CPR certified
- Creating a safe, fun, secure and loving environment for children
- Assisted with any chores or homework that was needed to be completed
- Ensuring that the personal needs of children are met on a daily basis
- Planning, organizing, fun and evaluating appropriate development programs for children
- Organized activities and promoted a safe environment
- Provided children with a productive, compassionate learning environment
- Created individualized healthy meals
- Provided children with any necessary or emergency medical needs
- Implemented positive discipline and redirection
- Fostered constant positive communication
Cashier/ Food Handler
L&L BBQ
Tracy, CA
05.2015 - 09.2016
- Conducted administrative procedures for the Restaurant Manager to assist with scheduling and daily coordination of all catering orders
- Trained new staff to assist teammates in various areas as needed along with managing catering
- Delivered food orders to customers in a friendly and timely fashion.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Associate
Target
Tracy, CA
11.2014 - 01.2015
- Greeted customers and processed transactions within busy, fast-paced times of the day
- Operated cash registers, scanners and computers for customer purchases
- Collected payments, made change for cash transactions and kept a balanced drawer at the end of each shift
- Assisted with warehouse stocking, merchandising floor-sets and opening/closing departments.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Clerk
Shoe Palace
San Jose, CA
10.2013 - 11.2014
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Regularly exceeded monthly sales quota and finished strong runner-up in December 2013 for highest revenue of the year
- Assisted in the setting up and taking down marketing displays
- Strong upselling skills, team player and extremely familiar with the point of sale system.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Assisted in the development of store displays to promote products.
- Organized backroom stock areas as well as kept up with organization of front end display area.
- Responded to customer questions about products and services.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Put new merchandise on shelves and racks in attractive arrangements.
Education
Current Student - Psychology
San Joaquin Delta College
06.2024
High school diploma -
Andrew P. Hill High School
06.2014
Skills
- Microsoft Office
- Supply Management
- Administrative Experience
- Office Record Management
- Calendar Maintenance and Docketing
- Logistics
- Project Management Assistance
- Excel
- SAP
- Customer Service
- Childcare
- Analysis skills
- Autism Experience
- Microsoft Powerpoint
- Behavioral Therapy
Personal Information
- Willing To Relocate: Anywhere
- Title: Project Administrative Specialist
Timeline
Customer Service Specialist II
CJ Logistics America
05.2022 - 06.2023
Behavior Technician
IABAS for Families
10.2021 - 07.2022
Nanny/Babysitter
College Nannies + Sitters + Tutors
02.2021 - 04.2021
Project Administrative Specialist
Lockwood Hills Logistics
06.2015 - Current
Cashier/ Food Handler
L&L BBQ
05.2015 - 09.2016
Sales Associate
Target
11.2014 - 01.2015
Sales Clerk
Shoe Palace
10.2013 - 11.2014
Current Student - Psychology
San Joaquin Delta College
High school diploma -
Andrew P. Hill High School
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