MeiLi Van Hise
Philadelphia,PA
Summary
I am highly experienced in customer service and meeting company goals. I'm known for exemplary team-building, project oversight skills, as well as responsibly handling money, restocking merchandise, and helping customers . I am gifted at working with all types of personalities as I have worked with people from many different backgrounds and of different ages. I have a performance history of developing strong collaborative relationships and delivering impressive results. I also have a history of keeping work areas clean, neat and professionally organized. My good listening skills combined with my attentive and detail-oriented nature have made me a dedicated employee in my previous positions.
Overview
5
5
years of professional experience
Work History
Outfitter/Sales Associate
Zion Adventures
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Gave accurate information to customers about safety and recreation within Zion National Park
- Maintained records related to sales, returns and inventory availability.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Restaurant Hostess/Restaurant Busser/Food Runner
Kings Landing Bistro
05.2020 - 06.2022
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations by phone, answered customer questions, and provided a welcoming experience as soon as customers entered the restaurant.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Communicated efficiently with servers about new customers that had just been seated.
- Efficiently cleared tables of plates before being asked by servers.
- Watched dining area to make sure new tables were set, the area was clean, and patrons had waters.
Food Preparation Worker/Cashier
Substation
09.2020 - 01.2022
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Trained new employees on opening and closing tasks, proper food handling and preparation, sanitation procedures, and use of the register.
- Prepared made-to-order food according to customer preference and satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Guaranteed customer satisfaction by managing time and delegating tasks to quickly prepare orders.
- Worked with the owner and managers to innovate and improve the workflow and customer experience.
Hostess
Beck's Land And Sea House
11.2019 - 03.2020
- Took reservations by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Ice Cream Server/Cashier
Emily's Ice Cream
08.2017 - 12.2017
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
No Degree - Graphic Design
05.2025
High School Diploma -
06.2021
Skills
- Sales Generation
- Product Recommendations
- POS System Operations
- Store Opening and Closing
- Verbal and Written Communication
- Dispute Mediation
- Teamwork and Collaboration
- Customer Needs Assessment
- Stocking and Receiving
- Customer Service
- Retail Store Operations
- Stockroom Organizing
Drawing, painting, graphic design, reading, writing, and cooking.
I have always had a deep place in my heart for crafting, drawing, and painting. I have executed many professional graphic design jobs for various businesses including logos, t-shirt graphics, stickers, and mug designs. I believe that reading and writing are important in keeping my mind active and creative in ways differently from fine art. I am also passionate about reading because of its ability to continuously educate me and introduce me to ideas, values, and life outside of what I am exposed to every day.
Timeline
Outfitter/Sales Associate - Zion Adventures
06.2022 - Current
Food Preparation Worker/Cashier - Substation
09.2020 - 01.2022
Restaurant Hostess/Restaurant Busser/Food Runner - Kings Landing Bistro
05.2020 - 06.2022
Hostess - Beck's Land And Sea House
11.2019 - 03.2020
Ice Cream Server/Cashier - Emily's Ice Cream
08.2017 - 12.2017
Temple University - No Degree, Graphic Design
Nazareth Area High School - High School Diploma,
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