Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
19
19
years of professional experience
Work History
Specialty Assistant Store Manager
Lowe's
03.2020 - Current
Specialty Assistant Store Manager is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe's in-store experience
At times, the Specialty Assistant Store Manager is expected to provide full leadership over the store.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Consulting with clients to determine their needs and preferences.
Creating detailed drawings and 3D models of cabinet designs.
Selecting appropriate materials, finishes, and hardware.
Collaborating with other professionals, such as architects, interior designers, and contractors.
Ensuring all designs meet industry standards and building codes.
Presenting design concepts to clients for approval.
Preparing estimates and proposals for clients.
Supervising the fabrication and installation of cabinets and storage systems.
Specialty Salesfloor Supervisor
Lowe's Home Improvement
10.2018 - 03.2020
The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store.
Inside Sales Representative
Adornus Cabinetry/Lusso Cucina
03.2015 - 09.2019
Maintain a 70% customer renewal rate
Keep detailed account records and contact logs
Respond to all customer inquiries in a timely manner
Negotiate prices terms of sales and service agreements
Quote prices credit terms and other bid specifications
Utilize a consultative selling approach on all calls
Give on-site sales presentations to existing and potential customers.
Ensure maintenance and inspection personnel use approved or accepted data issued by the manufacturer or FAA
Ensure final inspections are properly performed on all work completed before it is released for Return to Service
Ensure incoming parts, supplies, and articles receive an incoming inspection (Receiving Inspection) to determine airworthiness prior to being approved for installation as prescribed in the Quality Control Manual
Ensure compliance with procedures for preliminary inspections, hidden damage inspections, inspection continuity and final inspection for items processed by the facility
Assist the Chief Inspector with oversight of the facility tool control and tool calibration program.
Human Resources Generalist
Record Aircraft Parts
09.2009 - 08.2012
All Human Resources and Payroll Operations for Record Aircraft Parts, Bonus Tech, Bonus Aerospace and International Aircraft Repair
Bi-Weekly Payroll for 300 Employees
Benefits Administrator.
Executive Assistant/ Purchasing
Centurion Cargo
04.2007 - 09.2009
Assistant to General Manager of North American Operations
Purchasing A300, DC10 & MD-11 Aircraft Parts
Heavy Maintenance Parts.
Purchasing Agent
Med-Worldwide
06.2005 - 04.2007
Purchasing Agent for North America, Caribbean & Asia