Summary
Overview
Work History
Education
Skills
Timeline
Barista

Meillah Williams

Lockhart

Summary

Dynamic and customer-focused professional with extensive experience at Lustea, excelling in creating exceptional beverage experiences and fostering customer loyalty. Skilled in cash register operation and up-selling, I consistently delivered positive interactions, trained new staff, and maintained high standards of service in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Barista

Lustea
11.2020 - 10.2022
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Call Center Agent

Alorica
04.2019 - 12.2019
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.

Cashier

Breadbox Bakeshoppe
08.2017 - 01.2019
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.

Sales Associate

Lanikai
06.2016 - 09.2017
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Okkodo High School
Guam
06-2016

Skills

  • Opening and closing duties
  • Up-selling
  • Soft selling
  • Display case merchandising
  • Dining room maintenance
  • Cash register operation
  • Tea expertise

Timeline

Barista

Lustea
11.2020 - 10.2022

Call Center Agent

Alorica
04.2019 - 12.2019

Cashier

Breadbox Bakeshoppe
08.2017 - 01.2019

Sales Associate

Lanikai
06.2016 - 09.2017

High School Diploma -

Okkodo High School

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Meillah Williams