Plus years of emergency disaster management
Mei Nan Hoyen
Operations Director
Orange,CA
Overview
6
6
3
3
years of professional experience
Summary
Operations leader with expertise in strategic planning and crisis emergency operations site management, enhancing efficiency and team morale. Proven track record in executing business strategies, overseeing, and conducting market analysis to improve client and company’s satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Director
ITS
Greenwood, SC
10.2024 - 10.2024
- Formulated action plan for laundry setup based on operational assessments.
- Collaborated with management and site manager to gather implementation insights.
- Researched local suppliers to fulfill immediate production requirements.
- Scheduled training sessions and led team meetings to enforce project timelines.
- Led strategic planning sessions to define organizational goals and priorities.
- Developed and implemented policies to enhance operational efficiency across departments.
- Facilitated training workshops to improve team skills and knowledge of best practices.
- Communicated with stakeholders to align project initiatives with business vision and strategy.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Identified opportunities for improvement in operational performance metrics.
- Prepared presentations for board meetings summarizing key developments within the company.
Manager
ITS
Greenville, SC
09.2024 - 10.2024
- Organize staff accommodation.
- Inspect and clean trailers.
- List maintenance issues.
- Organize necessary purchase order for laundry operation.
- Issue kits.
- Resolve schedule hours for staff.
- Liaise with the Duke Coordinator for the request.t.
- Train and organize staff for housekeeping and sanitation duties.
Regional Director
BCRS, INC
Orange, CA
01.2023 - Current
- Developed business concepts and representation.
- Training staff and mentor program.
- Holistic Healing and Coaching.
- Led strategic planning sessions to define organizational goals and priorities.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Served as a public spokesperson at industry events or conferences.
- Spearheaded the development and launch of new products or services.
- Delegated work to staff, setting priorities and goals.
- Developed policies and procedures to ensure compliance with corporate standards.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
Manager of operations
Storm
Perry Airport, FL
09.2023 - 09.2023
- Onboarding of staff.
- Schedule and sheet records of attendance.
- Develop command center concept.
- Order and purchase supplies necessary manage petty cash accountability.
- Manage areas of operation.
- Streamlined daily operations to enhance efficiency and reduce delays.
- Facilitated communication between departments to ensure alignment on operational goals.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Manager
ITS
Sanibel Island
10.2022 - 12.2022
- Established and managed operations for ITS 24-hour laundry service.
- Developed systems for load, product, and equipment calculations to enhance efficiency.
- Trained staff on policies and procedures, ensuring regulatory compliance.
- Maintained accurate inventory management for supplies, promoting accountability.
- Designed kitchen and mess hall solutions to address operational requirements.
- Expanded operations to accommodate increased camp attendance effectively.
- Cultivated relationships with multiple agencies to strengthen collaboration.
- Created themed decorations to enrich camp experience.
Manager
Martin Management
Arcadia, FL
09.2022 - 10.2022
- Manage, trained new teams for sanitation, utilities and housekeeping.
- Oversee kitchen and food service and operations of site.
- Liaised the CEO of Keta Group Alton LeBlanc & COO Ben Hu, delivering prompt response to all request.
- Coordinated ICS & EOC center for tours and information for daily count reporting.
- Maintain harmony with multi government agencies, police, paramedic from various states.
- Schedule for staff & reporting hours.
- Staff motivation and challenges.
Education
Communication Skills 1 & 2 - 5 CSE 1 O Level
Willows High
Morden London UK07-1984
Diploma in Theology -
LCU
3 Yr Professional Chef -
Westminster College UK
706/1 & 706/2 -
City & Guilds of the London Institute in conjunction with the Hotel Catering & Institutional Management & Cookery & Food Association
French -
Royal Society of Arts
Skills
- Crisis management
- Strategic planning
- Organizational skills
- Attention to detail
- Critical reasoning
- Problem solving
- Risk assessment
- Project management
- Policy development
- Vendor negotiation
- Budget management
- Staff development
- Issue resolution
- Decision making
- Team management
- Negotiation skills
- Operational efficiency
- Stakeholder engagement
- Time management
- Media relations
- Business development
- Legal compliance
- Hiring strategies and retention
- Contract negotiation
- Team collaboration
- Conflict resolution
- Process improvement
- Budget control techniques
- Innovation management
- Partnerships and alliances development
- Corporate social responsibility
Websites
Certification
- Fema IS-246.25
- Fema IS-245.c
- FEMA IS-100.c
- Fmea iso 31000
- DHS CERT
- Preparedness, Cert Organization, Disaster Medical 1&2, Light & Search Rescue
- Terrorism Awareness & Cert Disaster Psychology
- Master Reiki
- LCU Diploma in Theology
- FL 2-15 Health, Life & Annuities
- Gold Coast Real Estate
- Westminster College UK
- 3 Yr Professional Chef
- City & Guilds of the London Institute in conjunction with the Hotel Catering & Institutional Management & Cookery & Food Association - 706/1 & 706/2
- City & Guilds of the London Institute Incorporated by Royal Charter – Communication Skills 1 & 2
- Royal Society of Arts - French
Publications
- Traveling Jamaica with knife, Fork and Spoon, 1995
- Pure Class Magazine, 1994
- The Jamaican Gleaner, 1996
- Life Style Issue No. 26, 1993
- Excellence Recognition for Most Outstanding Student of the Year, 1986
- Isidore Salmon Cup Best 2nd Year Practical Student, 1985
- Muir Smith Cup Best 1st Year Practical Chef Student, 1984
Languages
French
Professional
Spanish
Limited
Timeline
Director
ITS
10.2024 - 10.2024
Manager
ITS
09.2024 - 10.2024
Manager of operations
Storm
09.2023 - 09.2023
Regional Director
BCRS, INC
01.2023 - Current
Manager
ITS
10.2022 - 12.2022
Manager
Martin Management
09.2022 - 10.2022
Communication Skills 1 & 2 - 5 CSE 1 O Level
Willows High
Diploma in Theology -
LCU
3 Yr Professional Chef -
Westminster College UK
706/1 & 706/2 -
City & Guilds of the London Institute in conjunction with the Hotel Catering & Institutional Management & Cookery & Food Association
French -
Royal Society of Arts
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