Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Meisha Anderson

Philadelphia,PA

Summary

Dedicated 14 year Operations Manager recognized for driving operational efficiency and fostering team collaboration. Strong background in data-driven decision-making and employee development, committed to enhancing service quality and achieving measurable business outcomes. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

14
14
years of professional experience

Work History

Operations Manager

Aramark/ Neumann University
Philadelphia, PA
02.2018 - Current
  • Directed daily operations to ensure seamless service delivery and operational excellence.
  • Completed over 35 work orders daily, achieving a 98% on-time completion rate.
  • Implemented performance monitoring system, reducing inefficiencies and lowering operational costs.
  • Conducted comprehensive data analysis quarterly and annually to inform business strategies.
  • Achieved significant improvements in client satisfaction scores through efficient cleaning protocols.
  • Led over 40 employees across multiple campuses, ensuring compliance with university standards.
  • Organized employee schedules and assignments to effectively meet service demands.
  • Resolved customer complaints promptly to maintain optimal satisfaction levels.

Housekeeping Manager

Aramark
Philadelphia, PA
02.2017 - 02.2018
  • Oversaw daily housekeeping operations, ensuring cleanliness and organization throughout facility.
  • Developed and implemented cleaning schedules to optimize service delivery efficiency.
  • Trained and supervised housekeeping staff on best practices and safety procedures.
  • Collaborated with departments to address facility maintenance requirements effectively.
  • Resolved customer complaints promptly to enhance satisfaction and service quality.
  • Designed training programs to improve staff performance and skills.

Ground Transportation Supervisor

Parkway Corporation
Philadelphia, PA
10.2011 - 02.2017
  • Analyzed transportation data to identify bottlenecks and implement solutions that minimized delays.
  • Collected and calculated daily revenue for Philadelphia International Airport, ranging from $1,000 to $30,000.
  • Trained new staff on safety protocols and operational procedures for transportation services.
  • Coordinated driver schedules to optimize route efficiency and resource allocation.
  • Reviewed and verified records related to labor hours, delivery times, and inventory levels.
  • Conducted performance evaluations to identify growth opportunities for employee development.
  • Redesigned orientation sessions and training programs, improving onboarding and skill development processes.
  • Implemented process improvements that enhanced workflow across operations.

Education

SUAS Drone Pilot -

Philadelphia OIC
Philadelphia, PA
01.2020

Bachelor of Arts -

Temple University Klein College of Media and Communication
Philadelphia, PA
01.2016

Skills

  • WordPress management
  • Data analysis
  • Team collaboration
  • Microsoft 365 proficiency
  • Adobe software expertise
  • Canva design skills
  • Inventory management
  • Organizational abilities
  • Strategic planning
  • Leadership qualities
  • Critical thinking
  • Communication skills
  • Time management
  • Budgeting expertise
  • Payroll administration
  • Compliance knowledge
  • Process improvement strategies
  • Team leadership
  • Attention to detail
  • Conflict resolution skills
  • Emergency response planning
  • Workflow optimization
  • Customer relationship management (CRM)
  • Negotiation skills
  • Operational management

References

References available upon request.

Timeline

Operations Manager

Aramark/ Neumann University
02.2018 - Current

Housekeeping Manager

Aramark
02.2017 - 02.2018

Ground Transportation Supervisor

Parkway Corporation
10.2011 - 02.2017

SUAS Drone Pilot -

Philadelphia OIC

Bachelor of Arts -

Temple University Klein College of Media and Communication

Similar Profiles

CREATE PROFILE