Summary
Overview
Work History
Education
Skills
Timeline
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Meisyn McCoy

Indianapolis,IN

Summary

When I applied to be a barista at the Barnes and Noble Cafe, I was excited for the new opportunities, challenges, and friendships that I had encountered. I had started working there, and I instantly loved working there. Personally I like a fast pace job, whenever it is slow or empty, I always found something to do. As well, as the people there, not only my coworkers but the customers there were the nicest people there. Although I did not work at the Barnes and Noble Cafe as long as American Eagle Outfitters, the customers there were always my favorite customers. The year I had transferred to working at American Eagle Outfitters was coincidentally the same year I was diagnosed with Type 1 Diabetes. I had and will always loved working at the Barnes and Noble Cafe, but working at American Eagle Outfitters was the number one job on my list. Even though I had left the Barnes and Noble Cafe before I got diagnosed, if I had stayed there longer, it wouldn't be as beneficial to me for much longer. Overall, I believe these jobs were the best jobs I ever had, and even though I had some bad days, those bad days still taught me important qualities that I can use for farther in life.

Overview

3
3
years of professional experience

Work History

Brand Ambassador

American Eagle Outfitters, Inc
03.2022 - Current
  • Provided exceptional customer service, addressing concerns and ensuring satisfaction with purchased products.
  • Trained new Sales Brand Ambassadors on company policies, product knowledge, and effective selling techniques.
  • Enhanced brand awareness with captivating in-store displays and interactive customer experiences.
  • Trained new team members on product knowledge, sales techniques, and company policies.
  • Worked with team to achieve sales goals for products.
  • Maintained clean, organized and professional work environment.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Maintained knowledge of current promotions and product features.
  • Communicated product value, quality, and style to educate and entice potential customers.

Barista

Barnes and Noble Cafe
12.2021 - 03.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

High School Diploma -

Plainfield High School
Plainfield, IN
05.2024

Skills

  • Customer Service
  • Customer Engagement
  • Cash Handling
  • Opening and closing duties
  • Cleanliness
  • Active listener
  • Order Taking
  • Safe Food Handling
  • Up-selling

Timeline

Brand Ambassador

American Eagle Outfitters, Inc
03.2022 - Current

Barista

Barnes and Noble Cafe
12.2021 - 03.2022

High School Diploma -

Plainfield High School

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Meisyn McCoy