Mejung Elliott
Springdale,AR
Summary
Dynamic professional with a proven track record at International SOS, excelling in cross-functional coordination and problem-solving. Mastered multitasking and organization, enhancing project outcomes and client satisfaction. Skilled in computer applications and relationship building, achieving a significant increase in loyalty and repeat business without exceeding a 55-word limit.
Overview
7
7
years of professional experience
Work History
Coordination Assistant
Local Government, Fukuoka, Japan
03.2003 - 03.2004
- Developed and maintained relationships with external vendors and suppliers.
- Developed strong working relationships with vendors and suppliers, ensuring timely delivery of products or services required for projects.
- Coordinated training sessions for team members on new processes and software, fostering continuous learning and skill development.
- Conducted research on various topics as needed, providing vital information to assist with project planning and execution.
- Assisted in coordinating events and meetings, resulting in increased employee engagement and collaboration.
- Provided exceptional customer service while addressing inquiries from clients and stakeholders alike, fostering positive relationships.
- Handled incoming calls professionally while directing inquiries to appropriate departments or personnel as necessary.
- Managed schedules and deadlines for multiple projects, ensuring timely completion and client satisfaction.
Customer Service Representative
International Sos
03.2002 - 03.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Coordinator for International Relations
Ministry Of Education, Arts & Culture
03.1997 - 03.2000
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Education
Master of Arts - Area Studies- Japan
Tsukuba University
Ibaraki, Japan03-2002
Bachelor of Arts - Japanese Language And Literature
Silla University
Pusan, South Korea03-1997
Skills
- Cross-functional coordination
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Computer skills
- Verbal and written communication
- Decision-making
- Flexibility and adaptability
- Relationship building
- Data entry
- Task prioritization
- Document preparation
- Client interaction
- Workload management
- Editing and proofreading
- Record keeping
- File management
- Schedule and calendar management
- Support services
- Data confidentiality
- Schedule coordination
- Online research
- Administrative tasks
- Document control
Languages
Korean
Native or Bilingual
Japanese
Native or Bilingual
English
Full Professional
Timeline
Coordination Assistant
Local Government, Fukuoka, Japan
03.2003 - 03.2004
Customer Service Representative
International Sos
03.2002 - 03.2003
Coordinator for International Relations
Ministry Of Education, Arts & Culture
03.1997 - 03.2000
Master of Arts - Area Studies- Japan
Tsukuba University
Bachelor of Arts - Japanese Language And Literature
Silla University
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