Meka Andrews
Seattle,Washington
Summary
I am open to exploring positions with Project Management, Supplier Quality, and Systems and Data Analyst; as well as, providing a high level of support to customers with regards to their various technical needs. Leading various projects, while utilizing distinct processes.
Overview
3
3
years of professional experience
Work History
IS Project Manager
Children’s Hospital/Odessa Browns Clinic
08.2005 - 07.2006
- Managed all phases of technical project management with regards to the NWSCC Website; Determined system requirements for developing functional and business specification documents which were required by the client to build an organizations website
- Defined project scopes and requirements, work with NWSCC staff, TAF Implementation Team to define requirements for applications
- Analyzed requirements and translated application designs specifications to current development languages including inputs, processing and outputs
- Commitment to working in a multi-cultural workplace and customer base with an emphasis on communication for cooperation, collaboration, inclusiveness.
Intern/Program Assistant
South Seattle Community College
04.2005 - 06.2005
- Assisted Program Manager in developing, expanding, and evaluating appropriate workshop-based programs for the Women’s Programs at South Seattle Community College
- Provided culturally competent program materials to students and faculty that show the benefits of the Women’s Programs
- Ensured administrative components are timely and efficiently completed; including workshop registration forms, scheduling events, evaluation and outcome survey forms
- In addition to the above performed other duties as assigned
- Inter-Departmental cross-program support and development
- Build collaborations with other campus Program Managers and Departments and other service providers as appropriate, maintain positive ongoing relationships and proactive communication with teachers, administrators and other campus personnel.
Software Engineer
Volt, Inc
12.2002 - 02.2003
- Working for Microsoft MSN.com as a Fifth Tier Support Software Engineer backend as a Fifth Tier supporting outside technicians from various Internet Service Provider Vendors
- Making sure that clients and customers needs were met when purchasing DSL
- Prioritize work assignments and provide detailed notification of problems to Managers and co-workers in a team environment
- Systems integration, scope definition and control, information distribution and performance reporting, risk identification and mitigation to support integration of information technology projects
- Testing various Modules and equipment ensuring quality assurance has been met
- Works directly with end users of computing resources, providing guidance on effective use of delivery systems products and services
- Analysis performed, resolution, and other information relevant to resolving the problem
- Perform technical solution writing and verification of resolutions
- Provide solid customer service to external customers with DSL malfunctions with regard to their ISP.
Computer Representative
Boeing Company
05.2001 - 11.2002
- Provided Technical End User Support for various different business units such as: Engineering Services, Post Productions, Spares AOG and RRC
- Involved with the implementation and deployment of Windows 2000 within the Puget Sound Region
- Provided support for laptop and desktop applications within Windows 2000 platform
- Troubleshoot connectivity issues on wired LAN/WAN
- Evaluate and reporting of initial hardware and software issues
- Monitor and support Share Server usage
- Perform computing consultation and spot training as needed
- Performed project work and special tasks as required
- Communicate technical concepts and train staff on various software and hardware tools
- Prioritize work assignments and provide detailed notification of problems to Managers and co-workers in a team environment Provide A/V support for various conferences within the Puget Sound Region.
Technical Support
North shore Center, Community College
Shoreline
12.2000 - 05.2001
- Provide support for desktop applications in a Windows 2000 Workstation/Office 2000 environment
- Perform problem resolution in areas of applications, LAN, Email, remote access and PC configuration
- Provide workstation deployment, client software installation/configuration, and troubleshooting of hardware and software problems
- Provide desk side support for external customers
- Troubleshoot connectivity issues on wired LAN?s
- Provide support for network printing remote installations and configurations
- Evaluate and reporting of initial hardware support
- Perform technical solution writing and verification of resolutions
- Provide backup support for Systems and Networking Engineering
- Assist with special assignments and interaction with Deployment and Integration team
- Provide support for Network Servers (Novell Netware 4.x) and CDROM Servers (NT 4.0).
Engineering
- BCA - The Boeing Company
- Leads, designs and communicates the development and maintenance of complex product structure definition
- Identifies and deploys tools to support data collection and reporting requirements
- Analyzes data gathered from identified sources, identifies discrepancies and works with responsible organizations to resolve Config Management issues
- Documents and maintains the technical requirements and definition of contract language over the product lifecycle
- Develops, documents and implements configuration management processes
- Manages the change process
- Integrates and coordinates design and configuration data required for certifications and/or flight clearance notices
- Processes variances in accordance with established processes and procedures
- Coordinates resolution of variances associated with non-compliant products
- Collects, organizes, synthesizes and analyzes data to support and guide business decisions
- Summarizes findings; develops conclusions and recommendations to develop product offerings
- Works under minimal direction
- E-Enable In Support Services – ESDD - The Boeing Company
- Researches complex or multiple processes, applications, systems and data to identify functional requirements for application or system design
- Consults with customers to clarify and refine complex requirements
- Analyzes complex information gathered in order to ensure the resolution of issues/requests
- Interprets and translates complex requirements into functional specifications
- Leads and performs activities to develop and execute tests to validate system functionality against specifications
- Develops and provides communications to management, airlines and functional users regarding metrics, status, and prioritization and scheduling
- Support airline e-enabled in-service technical issues around the following areas: e-Enabled products hosted at Boeing, at the Airline and onboard the Airplane fleets (787, 747-8 etc)
- Assist in resolving technical issues as part of Production Support / Sustaining
- Act as Integrated Product Team leader on development projects
- Work with internal customers and suppliers to document source system information, collaborate on requirements definition, and lead/support all phases of testing
- Lead/support activities necessary to negotiate and document source system Interface Control Documents.
Systems and Data
The Boeing Company
- Performing complex analysis within CAS/IT (EO&T) of processes, applications, systems and data to identify system requirements for applications or systems design
- Assisting customers with clarifications per their basic requirements needs
- Perform analysis and design per specifications; while utilizing common software development processes and computing applications that address business requirements
- Participating in various CMMI Activities while utilizing tools to measure organizational processes
- Conducted training sessions as the SME per the Project Management Process for other analyst within my group
- Consults with customers in clarifying requirements by reviewing business process need
- Translates business requirements into written functional specifications, ensuring compliance has been met with current documentation standards and version controls
- Leading reviews of technical specifications with developers and customers
- Develops and executes test plans, and scripts to validate that system functionality meets business requirements
- Ensuring use cases meet required standards and expected criteria
- Ensures compliance with standards for testing, approvals, migration and implementation.
Functional Analyst
The Boeing Company
- Supporting the development activities associated with transitioning to new IDS target systems
- The IDS common/preferred systems consisting of commercial off-the-shelf software integrated with company developed software
- Analyzing and designing, while utilizing common software development processes and computing applications that address business requirements such as, CMMI
- Developing programs, while maintaining and integrating computing applications, including company-developed and commercial off-the-shelf software
- Working with application users, other programmers and analysts, application architects, systems analyst and other technical and support personnel in functional areas, which require knowledge and proficiency of pertinent business processes
- Preparing program specifications (requirements per customer) for assigned programming tasks
- Contributions within design reviews, structured walk-through presentations and development of program documentations in compliance with established departmental standards (CMMI)
- Also, investigating, analyzing, and resolving of any application problems.
Education
B.S.Transfer Degree - Business Administration
South Seattle Community College
2006
Certificate in Software Engineering - undefined
South Seattle Community College
2006
Completed Oracle Certification Training for DBA Global Knowledge/Boeing - undefined
2001
Completed A+ Certification Program - undefined
North Shore Center- Shoreline Community College
2000
Skills
- Software
- ETAC – Engineering Tracking Tool, ECAS/IBEX – Engineering Change Authority System / Intra Boeing Exchange, Option Management System, Configurator, Boeing Econfig, PERF (Access – Release Electronic Form), CPS (Metric Tracking), MBF – MYBOEINGFLEET; Delivery Documents Admin, MBC – My Boeing Configuration
- Microsoft Office Tools 2013, Microsoft Access 2013, Microsoft Excel 2013, Outlook 2013, Microsoft Word 2013, Netscape Communicator/Palm Tools PowerPoint 2013, Mozilla Firefox, Adobe Acrobat 60, Exceed, SQL Plus, Clearquest, ODALM, RCPSv20,Toad for Oracle 901
- Database
- Microsoft Access 97/2000, Oracle 816/817 Backup and Recovery, SQL/SQL
- PLUS Queries and Reports, Oracle 8i Administration, Oracle 9i New Features
- Programming
- Visual BasicNet, HTML, Flash 8, Java Server lets /Java Pages, SQL
Timeline
IS Project Manager
Children’s Hospital/Odessa Browns Clinic
08.2005 - 07.2006
Intern/Program Assistant
South Seattle Community College
04.2005 - 06.2005
Software Engineer
Volt, Inc
12.2002 - 02.2003
Computer Representative
Boeing Company
05.2001 - 11.2002
Technical Support
North shore Center, Community College
12.2000 - 05.2001
Engineering
Systems and Data
The Boeing Company
Functional Analyst
The Boeing Company
B.S.Transfer Degree - Business Administration
South Seattle Community College
Certificate in Software Engineering - undefined
South Seattle Community College
Completed Oracle Certification Training for DBA Global Knowledge/Boeing - undefined
Completed A+ Certification Program - undefined
North Shore Center- Shoreline Community College
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