Meka Christian
Indianapolis,IN
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
15
15
years of professional experience
Work History
Global Key Account Customer Experience Specialist
Beckman Coulter Life Sciences , A Danaher Group Company
07.2020 - Current
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Completed routine and complex account updates to resolve problems.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Adhered to standards of quality and service as well as all compliance requirements.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
- Analyzed financial data and generated accurate, insightful reports for management.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Reconciled customer accounts and identified discrepancies for further investigation.
Ecommerce Coordinator/Training Coordinator
Beckman Coulter Life Sciences , A Danaher Group Company
09.2019 - 07.2021
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Compiled training handbook and related course materials.
- Developed and executed strategies to improve training program performance.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Trained and mentored 5 new personnel hired to fulfill various roles.
Point of Care Coordinator
Roche Diagnostics Corporation
02.2017 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated logistics for customer orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Set benchmarks for customer service employees and monitored progress against targets.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Legal Assistant to the Managing Partner
Liberty Mutual Insurance Company
06.2014 - 03.2016
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Created spreadsheets to track client progress and document billable hours.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Produced legal documents such as briefs, pleadings and appeals.
- Collaborated with attorneys to develop strategies for each case.
- Assisted attorneys with reviewing and organizing witness reports.
- Conducted background investigations on defendant.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
Community Outreach Worker
Health & Hospital Corp Of Marion County
02.2008 - 06.2012
- Connected individuals with available and relevant resources.
- Acted as main point of contact between management, clinical staffs and external community.
- Developed presentations for public events, community groups and school assemblies.
- Approached issues proactively to best meet current and future community needs.
- Helped clients navigate social services system and access needed resources.
- Created educational materials to convey important information to service recipients.
- Kept case files updated, accurate and aligned with requirements.
- Assisted clients with obtaining housing, employment and support resources.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Coordinated with different service providers to meet clients' individual needs.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Nationally Certified Pharmacy Technician
CVS Pharmacy
11.2011 - 06.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Education
Bachelor of Science - Business Management, Human Resources
Indiana Wesleyan University
Marion, IN08.2023
Skills
- Project Management
- Business Development
- Report Preparation
- Written/Verbal Correspondence
- Microsoft Office Suite
- Customer Service
- Oracle
- SharePoint Site
- SAP
- Google Suite
- Manage Budgets
- Judgment and Decision-Making
- Microsoft Internet Explorer
- Patient Registration
- Process Improvement
- Systems Evaluation
- ADP Workforce Now
- Regulatory Compliance
- Medical Billing
- Staff Development
- Accounting Techniques
- Document Management System Software
- Citrix
- Customer Service Management
Timeline
Global Key Account Customer Experience Specialist
Beckman Coulter Life Sciences , A Danaher Group Company
07.2020 - Current
Ecommerce Coordinator/Training Coordinator
Beckman Coulter Life Sciences , A Danaher Group Company
09.2019 - 07.2021
Point of Care Coordinator
Roche Diagnostics Corporation
02.2017 - 09.2019
Legal Assistant to the Managing Partner
Liberty Mutual Insurance Company
06.2014 - 03.2016
Nationally Certified Pharmacy Technician
CVS Pharmacy
11.2011 - 06.2015
Community Outreach Worker
Health & Hospital Corp Of Marion County
02.2008 - 06.2012
Bachelor of Science - Business Management, Human Resources
Indiana Wesleyan University
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