Meka D. Rue-Jennings
Westland,MI
Summary
Dedicated customer service representative motivated to enhance customer satisfaction while contributing to the overall company growth and development. Proven ability to establish rapport with patients while exceeding expectations under the HIPPA guidelines. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
37
37
years of professional experience
Work History
Lab Technician
Trinity Health Systems
07.2019 - Current
- Prepare specimens for testing, analysis or shipment to external laboratories
- Collect blood specimens following established procedures
- Scan documents into the epic health systems
- Perform data entry and track specimens
- Record daily information in required laboratory logs and perform audits
- Maintain specimen, handling and testing supplies
- Perform proper disposal of specimens
- Training new employees
Patient Registration
Montgomery Medical
06.2015 - 03.2017
- Customer service specializing in DME, HACPC, ICD-9 and ICD-10
- Bright tree computer system and billing with Emphases on customer/patient satisfaction
- Contact Drivers (Tech) for Home Deliveries for Medical Equipment
Customer Service Representative
B&H Medical
09.2003 - 02.2015
- Responsible for customer service in various areas including but not limited to orders, scheduling, complaints, cancellations, Insurance verification, DME durable medical equipment service ICD-9 and ICD-10, MI Charts and Connect
Nursing Assistant Training
Botsford Hospital
09.2011 - 10.2011
Specimen Processor
Universal Standard Laboratories
05.1988 - 10.1998
- Prepared laboratory specimens for analysis and testing
- Upload patient demographics with labels; scanned and test Accurate information for computer systems
- Prepared all specimens for designated departments such as centrifuge
- Separate serum and blood smears
Education
Nursing Assistant Training -
Botsford Hospital
10.2011
No Degree - Medical Billing And Coding
Marygrove College
Detroit, MI08-2000
No Degree - Medical Assitant
Michigan Paraprofessional Training Instutuie
Oak Park, MI10-1990
High School Diploma -
Frank Cody High School
Detroit 06-1983
Skills
- Laboratory Professional
- Epic Health Systems
- MI-Charts Health Systems
- Coding Operations
- ICD-10
- Home Health Aide
- Medical Equipment
- Patient Medical Records
- Data Entry
- Customer Service
- Laboratory Systems
- Sample handling
- Analytical thinking
- Specimen handling
- Laboratory techniques
- Regulatory compliance
- Preventive Maintenance
Timeline
Lab Technician
Trinity Health Systems
07.2019 - Current
Patient Registration
Montgomery Medical
06.2015 - 03.2017
Nursing Assistant Training
Botsford Hospital
09.2011 - 10.2011
Customer Service Representative
B&H Medical
09.2003 - 02.2015
Specimen Processor
Universal Standard Laboratories
05.1988 - 10.1998
Nursing Assistant Training -
Botsford Hospital
No Degree - Medical Billing And Coding
Marygrove College
No Degree - Medical Assitant
Michigan Paraprofessional Training Instutuie
High School Diploma -
Frank Cody High School
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