Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon
02.2023 - Current
Drive key performance indicators (KPIs) related to safety, quality, and productivity
Analyze data to identify trends and areas for improvement, implementing strategies to enhance overall performance
Identify and implement process improvements to streamline operations and enhance customer satisfaction
Collaborate with cross-functional teams to optimize workflows and resolve operational challenges
Oversee inventory levels, ensuring accuracy and timely replenishment to meet customer demand
Implement safety programs and initiatives to create a secure work environment
Maintain a customer-centric approach, ensuring timely and accurate order fulfillment
Foster clear communication channels between various teams and departments
Manage and optimize budgetary resources to meet operational goals and financial targets saving at least $300,000 worth in packages
Manage and train 50-80 associates per shift including 2 PAs
Addresses associate's barriers and concerns
Ensure safety policies and procedures are being followed
Analyzed key metrics and developed actionable solutions to close gaps, reduce operational deficiencies and financial risks.
Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
Transformed underperforming teams into productive, profitable teams.
Developed planning criteria for integrating and enabling new technologies.
Captured technical schematics for use in project planning and execution.
Paperwork Compliance Auditor
CARVANA
01.2022 - 02.2023
Conduct thorough reviews of documents to ensure completeness, accuracy, and compliance with internal policies and legal standards
Implement quality control measures to minimize errors and discrepancies in documentation
Stay informed about industry regulations and ensure that all documentation meets legal and regulatory requirements, saving the organization from legal damages worth a minimum of $200,000
Collaborate with various departments, including sales, finance, and legal, to gather and organize necessary documentation
Stay current with industry trends and participate in relevant training programs
Work closely with customer service teams to address customer inquiries related to documentation
Leverage document management systems and technology tools to enhance documentation processes
Implement and uphold protocols for the secure handling of sensitive information and documentation
Ensure compliance with data protection and privacy regulations
Collaborated with management to develop new policies addressing identified issues
Reviewed company policies to ensure alignment with industry regulations
Analyzed data to identify trends or potential risks related to non-compliance
Trained employees on proper procedures and protocols for maintaining compliance
Assisted in implementing changes as recommended by external auditors
Actively participated in risk assessment initiatives, identifying areas where additional controls may be necessary to mitigate potential issues
Investigated specific instances of alleged non-compliance, determining root causes and recommending appropriate remediation measures.
Developed financial models to assess and analyze financial performance of clients.
Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Prevented loss or misplacement of critical documents through diligent maintenance of both physical and digital storage systems.
Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
Administrative Assistant
Philander Smith University
09.2017 - 12.2021
Provide administrative support to university departments, ensuring smooth day-to-day operations.
Facilitate effective communication within the university, including handling phone calls, emails, and inquiries.
Draft, edit, and proofread correspondence, reports, and other documents.
Assist in the coordination of student activities and events.
Maintain accurate and organized records, including student records, departmental files, and administrative documents.
Contribute to special projects and initiatives as assigned by university leadership.
Developed strategies to streamline and improve office procedures.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Education
Master of Arts - Legal Studies
Webster University
Saint Louis, MO
05.2022
Bachelor of Science - Criminal Justice
Philander Smith University
Little Rock, AR
05.2019
Skills
Project Management
Legal Research
Internal Auditing
Data gathering and reporting
Policy Development
SOP Writing
Critical Thinking
Problem Solving
Data Entry
Document Control
Administrative Support
Ability To Write Reports
Brand Marketing
Requests for Proposal
Data Analytics
Workforce Development
Quality Assurance
Operational processes performance knowledge
Certification
Paralegal Studies Certification - Webster University- May 2022