Meka Malone
Muscle Shoals,AL
Summary
Analytical problem-solver, providing thoughtful leadership. Proficient in team building, leading and motivating, excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Proven ability to drive efficiency, deliver successful outcomes, and collaborate cross-functionally.
Overview
12
12
years of professional experience
1
1
Certification
Work History
District Manager of Aftersales
Remote-MSX International
Southeast Region
10.2023 - Current
- Managing Revenue, Retention & DVM responsibilities for 31 GM Chevy dealers. 2023 DMAR top of class achieving114.08% sales attainment. Promoted to Sr. April 2024, Jan-July 2024 % to attainment ranging 91%-103.3%
- DVM responsibilities: policies and procedures compliance, Warranty claims, customer satisfaction, troubleshooting complex dealer issues, problem resolution, processing Empowerment requests and Repurchases for GM customers.
- Achieved consistent revenue growth by identifying new business opportunities.
Team Lead/Business Development Representative
Jumpcrew
Remote, Nashville, TN
02.2021 - 10.2023
- Utilized Business Development Strategies to aid in increasing revenue for various accounts and partners by cold calling, email, and LinkedIn contact to set meetings. 50 calls, 60-100 emails, and 50 Linkedin connections/InMails per day.
- Account partners included Healthcare, Data Analytics, and Automotive industries along with Big Box Retail Brands
- Fortune 500 portfolio clients closed included Tommy Hilfiger, Hello Fresh, CVS Health, Nike
- Team Lead Responsibilities: trained multiple sales representatives across multiple accounts and teams on CRM best practices (Outreach), sales strategy, developed CRM cadences for customer contact, work life balance coaching.
Director of Business Development
Greenway Auto Group
Greater Shoals Area, Florence
07.2020 - 02.2021
- Logistically managed Internet Traffic for all 8 Greenway Auto Group dealerships (Honda, Nissan, Chrysler Dodge Jeep RAM, Chevrolet, KIA, Hyundai, Toyota) to ensure efficient lead response times in 5 minutes or less, and lead follow up processes were in place
- Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques. Worked with phone vendors to organize phone traffic for 8 dealer locations, specific to each BDC rep.
- Trained and mentored 8 BDC team members to develop their skills, leading to increased productivity of 40% in appointments set in the first 90 days of department inception.
- Championed organizational change initiatives that resulted in streamlined operations and significant cost savings for the company. Vendor collaborations (Elead, Cars.com, Autotrader, Team Velocity, etc.)
Internet Sales Manager/Business Development Representative
Greenway Honda
04.2019 - 07.2020
- Monitored and Managed internet Traffic using E-Leads CRM tool. Desked and assisted General Manager with closing deals for Sales personnel. 30% increase in closed Internet Sales within first 90 days of position
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Set appointments for Sales Department for the generation of business for the dealership in dual role also as Internet Sales Manager
- Trained sales staff on company procedures and salesmanship.
Business Development Manager
Jones Chrysler Dodge Jeep RAM
Savannah, TN
01.2018 - 04.2019
- Monitored Internet Traffic through Vinsolutions CRM lead management tool.
- Ensured daily follow up processes with BDC Agents/Salespeople were followed. Assisted with ensuring 60-80 incoming calls daily were routed to each rep efficiently.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Managed department data using Excel/Google Sheets and Docs tools, trained BDC Reps. Tracked closing percentages, trends with data
Service BDC/Customer Service Representative
Greenway Nissan
05.2017 - 01.2018
- Scheduled all appointments for Service Department, 40-60 incoming calls per day.
- Followed up with customers to ensure that exemplary Service had been given to ensure customer satisfaction. 20 outbound calls per day to assist with customer retention
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback.
BDC Manager
University Honda of Florence
11.2016 - 05.2017
- Managed Vinsolutions CRM tool to monitor progress of customer contact, and implementation of successful appointment setting. Fielded 100+ internet leads to distribute to BDC Reps on staff.
- Trained BDC employees on VinSolutions CRM tool Trained on use of Apollo tool (Team Velocity Marketing) Facilitated and coordinated development of websites for University Honda of Florence, University Nissan of Florence, and shedrivesandbuys.com
- Managed Social Media platforms for University Honda of Florence, University Nissan of Florence, and shedrivesandbuys.com
- Daily Data Collection and monitoring of employee activity and progress using Excel spreadsheets
Internet Salesperson/BDC
University Honda
05.2015 - 11.2016
- Salesperson for Honda brand
- Managed Internet Sales Leads, collaborated with various Automotive Vendors for lead management strategies (Autotrader, Cars.com, Honda). Increased personal sales by 30% in 60 days of implementing work with internet leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Direct Care Technician
The Arc of the Shoals
Tuscumbia, AL
01.2013 - 05.2016
- Assisted two clients with daily tasks (meds, cooking, cleaning, coordinated required activities
- Ensured detailed records were kept for client monitoring.
Education
Bachelor of Science - Cyber Security
Colorado Technical University
Colorado Springs, COHigh School Diploma -
Muscle Shoals High School
Muscle Shoals, AL05.2004
Skills
- Executive Management
- Excellent Communication Skills
- Analytical Thinker & Problem Solver
- Microsoft Office
- Data Analytics
- Google Suite
- Customer Service
- Leadership
- Operations Management
- Team Development
- Sales
- Business Development Specialist
Personal Information
Title: Multi-disciplined Automotive Leader, Business Development Professional
Training
- Currently pursuing CCA Field Academy (GM)
- Professional Phone Training- Jennifer Suzuki (NADA)
- BDC Training- Durran Cage (Cage Automotive)
- Licensed Pharmacy Technician
Certification
Licensed Pharmacy Technician
Timeline
District Manager of Aftersales
Remote-MSX International
10.2023 - Current
Team Lead/Business Development Representative
Jumpcrew
02.2021 - 10.2023
Director of Business Development
Greenway Auto Group
07.2020 - 02.2021
Internet Sales Manager/Business Development Representative
Greenway Honda
04.2019 - 07.2020
Business Development Manager
Jones Chrysler Dodge Jeep RAM
01.2018 - 04.2019
Service BDC/Customer Service Representative
Greenway Nissan
05.2017 - 01.2018
BDC Manager
University Honda of Florence
11.2016 - 05.2017
Internet Salesperson/BDC
University Honda
05.2015 - 11.2016
Direct Care Technician
The Arc of the Shoals
01.2013 - 05.2016
Bachelor of Science - Cyber Security
Colorado Technical University
High School Diploma -
Muscle Shoals High School