Meka Vanbeber
Houston,TX
Summary
Seasoned Operations Manager and talented leader with 20+ years experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Collaborative partner with Market Directors and Area Vice Presidents, driving the development and execution of strategic sales delivery training plans aimed at elevating the field's expertise. Proficient in analyzing data, harnessing existing content for field use, and providing critical support trainers and field leadership in execution and delivery. A results-oriented approach, ensuring that successful execution of these responsibilities contributes significantly to enhancing key business metrics, including Growth, Revenue, Customer Experience, and Operational Excellence.
Overview
15
15
years of professional experience
Work History
Operations Manager
T-Mobile
02.2020 - 11.2023
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services for 95 locations across East Texas and Louisiana.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction maintaining number one ranking nationally.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Field Training Manager
T-Mobile
11.2015 - 02.2020
- Mentored employees, providing constructive feedback, which improved job efficiency.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Monitored and evaluated training performance to determine quality and cohesiveness to ensure minimum of 90% audit compliance.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Delivered new employee onboarding and training sessions via Adobe connect.
Retail Training Store Manager
T-Mobile
01.2009 - 11.2015
- Interacted well with customers to build connections and nurture relationships, resulting in low-volume locations growing into mid-volume and mid-volume growing to high volume.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring, and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Master of Arts - Organizational Leadership
University of Arizona
Tucson, AZ02.2023
Bachelor of Arts - Business Administration, Instructional Design
Ashford University
San Francisco, CA03.2020
Skills
- Multi-Unit Operations Management
- Quality Assurance and Control
- Project Management
- Management Training
- Policy and Procedure Implementation
- New Product Introduction Strategies
- Multidisciplinary Collaboration
- Interpersonal Communications
- Cross-Functional Communication
- Process Improvement
- Recruiting and Hiring
- Strategic Partnership
- Operation Monitoring
- High-Pressure Environments
- Multi-Site Operations Management
- Microsoft Office
Accomplishments
- Ranked number one in the nation in KPI's through personally driving operational results in the customer-facing retail teams across Texas, Louisiana, and Mississippi.
- Nominated and selected for Winners Circle 2021 for my achievements in adopting and adapting to changing support responsibilities. Additionally, through upholding and protecting the integrity of the new hire training and onboarding experience as we opened 55 new doors across the South.
- Planned and implemented structural change as I assumed responsibility for a new National organizational program
Timeline
Operations Manager
T-Mobile
02.2020 - 11.2023
Field Training Manager
T-Mobile
11.2015 - 02.2020
Retail Training Store Manager
T-Mobile
01.2009 - 11.2015
Master of Arts - Organizational Leadership
University of Arizona
Bachelor of Arts - Business Administration, Instructional Design
Ashford University
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