Mekaela McQuen

• Directed employees to assigned floor and answer general questions
• Assisted with directing employees with badge issues to Security/Guard desk for assistance
• Maintained lists of key floor contacts (On-site Command Center team, LOB Managers, PPMs) with contact information
• Stocked various handouts such as placemats to distribute
• Directed deliveries, vendors, maintenance, catering etc to correct location in building
• Handled inbound calls and conducted outbound calls as necessary
• Ensured visitor and sign-in process met company requirements
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Responded to customer requests for products, services, and company information.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained confidentiality of information regarding clients and company.
• Handled assignments independently with good judgement and critical thinking skills.

Primary focus was on Crisis Counseling Assistance and Training Program for COVID Recovery Iowa

• Assisted patients over the phone and utilized communication skills to decide on how to best assist patients
• Provided information through outbound emails and phone calls
• Built trust with patients through social check-ins
• Created social media posts for marketing and promotions of services on Instagram and Facebook
• Assisted clients in exploring feelings and understanding behaviors.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Supported individuals dealing with mental health and emotional issues.
• Adapted counseling techniques to best suit individual needs of each client.

• Maintained high standards of customer service during high-volume, fast paced operations
• Built loyal clientele through friendly interactions and consistent appreciation
• Took initiative to find extra tasks when scheduled duties were completed
• Assisted in training, coaching, and engaging team members to help them be successful and grow
• Cheerfully greeted guests while running the cash register
• Ensured the store was stocked and clean to continue to build strong relationships with guests and community
• Operated kitchen equipment to prepare food items
• Established open and professional relationships with team members to achieve quick resolutions for various issues.