Mekaila Warren
Dallas,TX
Summary
Poised individual ready to share a wealth of product knowledge with interested customers. A persuasive Product Consultant promoting client needs assessment and problem solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Custom Product Advisor
GN Resound
01.2021 - Current
- Provided expert guidance on custom products, ensuring accuracy and precision by carefully managing complex details between manufacturing and account teams to achieve the best possible outcomes.
- Collaborated closely with executive teams, other advisors, and production/design teams, facilitating seamless communication to resolve challenges and ensure timely delivery of high-quality custom products.
- Organized and executed department-wide events such as potlucks, showcasing my ability to manage logistics and execute high-level coordination that fostered team engagement and morale.
Customer Care Representative
GN Resound
01.2020 - 01.2021
- Provided exceptional customer support by utilizing Navision and Salesforce to manage customer inquiries, process orders, and resolve issues in a timely and efficient manner.
- Proactively identified and resolved customer concerns during each interaction, ensuring high satisfaction levels and minimizing escalation through effective problem-solving techniques.
- Collaborated cross-functionally with sales, advisor teams, and shipping teams to address order discrepancies, obtain approvals, and ensure smooth processing, enhancing overall customer experience.
Education
Diploma -
01.2016
Skills
- Performance tracking
- Sales proficiency
- Customer relations
- Complaint resolution
- Technical support
- Decision-making
Certification
- Minneapolis Community & Technical College
- Cinema Studies Certificate, 2020
Timeline
Custom Product Advisor - GN Resound
01.2021 - Current
Customer Care Representative - GN Resound
01.2020 - 01.2021
Ritenour High School - Diploma,