Summary
Overview
Work History
Education
Skills
Timeline
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Mekalia Silva

Casselberry,FL

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Seasoned Customer Associate with many years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience

Work History

Dispatcher

Lockdown Management Inc
08.2021 - 03.2023
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of multiple fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.

Dispatcher

Quad Logistics
04.2020 - 08.2021
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
  • Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Coordinated regular inspections of vehicles and scheduled preventive maintenance.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.

Office Clerk

J.M.S Flooring LLC
02.2018 - 03.2020
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Customer Service Representative

Alorica
01.2016 - 02.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.

Education

GED -

Penn Foster Career School
Scranton, PA
02.2019

Skills

  • Service Coordination
  • Schedule Management
  • Route Navigation
  • Data Entry
  • Data Management
  • Records Management
  • Inbound Calls
  • Scheduling
  • Office Administration
  • Records Administration
  • Inbound and Outbound Calling
  • Telephone Reception
  • Employee Scheduling
  • Product and Service Knowledge
  • Account Updating
  • Consultative Sales
  • Upselling and Cross-Selling
  • Clerical Support

Timeline

Dispatcher

Lockdown Management Inc
08.2021 - 03.2023

Dispatcher

Quad Logistics
04.2020 - 08.2021

Office Clerk

J.M.S Flooring LLC
02.2018 - 03.2020

Customer Service Representative

Alorica
01.2016 - 02.2018

GED -

Penn Foster Career School

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Mekalia Silva