Mekayela Smith
Miami Gardens,FL
Summary
Dedicated cross-functional professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Administrative Supervisor Trainee
Jetblue Airways Corp
01.2023 - Current
- Drove process improvement strategies through lean processes and methodologies.
- Maintained positive employee relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry employees.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted with personnel records management to support recordkeeping accuracy.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Maintained confidentiality of employee records and payroll information.
- Coordinated resolution of payroll discrepancies.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Staffing and Accounting Specialist
Jetblue Airways Corp
08.2021 - 01.2023
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reported financial data and updated financial records in ledgers and journals.
- Initiated weekly payroll procedures and provided accurate and on-time compensation for employees.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Coordinated office supply ordering to avail materials for streamlined operations.
Customer Service Supervisor
Jetblue Airways Corp
02.2017 - 10.2021
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created, prepared, and delivered reports to various departments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Airport Customer Service Agent
Jetblue Airways Corp
10.2014 - 02.2017
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used airline computer system to create airline tickets and boarding passes.
- Operated PA system to make announcements regarding flight activity.
- Used Sabre to prepare pre-departure and post-departure reports and passenger manifests.
Claim Specialist
Netracer
04.2017 - 07.2018
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
Direct Support Professional
Life's WORC
08.2011 - 02.2015
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Developed rapport to create safe and trusting environment for care.
Education
Associate of Arts -
Georgia State University
Atlanta, CA2019
High School Diploma -
Martin Van Buren High School
Queens Village, NY2010
Skills
- Complex Problem-Solving
- Records Management Systems
- Microsoft Office
- Bookkeeping
- Confidentiality and Data Protection
- Travel Coordination
- Process Improvement Initiatives
- Departmental Collaboration
- Payroll Preparation and Processing
- Budgets and Forecasting
- Scheduling and Coordinating
Timeline
Administrative Supervisor Trainee
Jetblue Airways Corp
01.2023 - Current
Staffing and Accounting Specialist
Jetblue Airways Corp
08.2021 - 01.2023
Claim Specialist
Netracer
04.2017 - 07.2018
Customer Service Supervisor
Jetblue Airways Corp
02.2017 - 10.2021
Airport Customer Service Agent
Jetblue Airways Corp
10.2014 - 02.2017
Direct Support Professional
Life's WORC
08.2011 - 02.2015
Associate of Arts -
Georgia State University
High School Diploma -
Martin Van Buren High School