Mekdes Bayeleyegn
San Francisco
Overview
9
9
years of professional experience
Work History
Individual Support Worker(Caregiver)
Emerald Care Center
San Francisco
04.2024 - Current
- Assisted residents with daily living activities and personal care needs.
- Communicated effectively with healthcare teams regarding resident health status.
- Maintained cleanliness and organization of resident living spaces and common areas.
- Provided companionship and emotional support to enhance resident well-being.
- Supported residents in participating in recreational and social activities regularly.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Monitored vital signs and reported changes to medical staff.
- Offered emotional support during difficult times by listening attentively without judgment.
- Supported clients in medication management by reminding them when to take medications and providing assistance with opening containers as needed.
Customer Service Cashier (Volunteering)
PayPal Park soccer stadium
San Jose
02.2022 - Current
- Assisted customers with inquiries about products and services offered at the stadium.
- Maintained cleanliness and organization of cashier stations during events.
- Collaborated with team members to enhance customer service experiences during busy periods.
- Handled customer complaints professionally, providing timely resolutions when possible.
- Trained new staff on cash handling procedures and customer service expectations.
- Greeted customers and provided friendly customer service.
Web Developmental Intern
Bitwise Industries
Fresno
07.2021 - 09.2022
- Collaborated with colleagues on presentations, ensuring materials were prepared on time.
- Set specific goals for projects to measure progress and evaluate end results.
- Attended meetings to take notes, summarize discussions, and share key points with the team.
Customer Service Representative
Ethiopia post office EMS
Addis Abeba
01.2016 - 12.2017
- Assisted customers with inquiries about postal services and shipping options.
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Managed tracking requests for EMS packages using internal systems.
- Resolved customer complaints and provided effective solutions promptly.
- Collaborated with team members to improve customer service processes.
- Maintained accurate records of transactions and customer interactions daily.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Arts - Business Management
Rift Valley University Collge
Addis Ababa, Ethiopia02-2018
High School Diploma -
Higher 12 High School And Vocational Training.
Ethiopia, Addis Ababa07-2012
Some College (No Degree) - Web Development
Evangadi Tech
DMVSome College (No Degree) - ECG (Basic Artemia Interpretation Course)
Santa Rosa Junior College
Santa Rosa, CAAssociate of Science - Nursing Education
CCSF
San Francisco, CASkills
- Personal care
- Medication management
- Vital signs monitoring
- Health communication
- Light housekeeping
- Time management
- Team collaboration
- Problem solving
- First aid and CPR
- Personal care assistance
- Housekeeping and laundry
- Nutrition and meal planning
- Elderly care
- Verbal and written communication
- Flexible schedule and availability
- Active listening
Timeline
Individual Support Worker(Caregiver)
Emerald Care Center
04.2024 - Current
Customer Service Cashier (Volunteering)
PayPal Park soccer stadium
02.2022 - Current
Web Developmental Intern
Bitwise Industries
07.2021 - 09.2022
Customer Service Representative
Ethiopia post office EMS
01.2016 - 12.2017
Associate of Arts - Business Management
Rift Valley University Collge
High School Diploma -
Higher 12 High School And Vocational Training.
Some College (No Degree) - Web Development
Evangadi Tech
Some College (No Degree) - ECG (Basic Artemia Interpretation Course)
Santa Rosa Junior College
Associate of Science - Nursing Education
CCSF