MS- word
Mekdes Gelete
Economics
Aurora,CO
Summary
Hardworking and passionate job seeker with strong analytical and organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Dispatcher
G2 Secure Staff
Denver, COLORADO
09.2019 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer complaints.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Responded to over 200 daily caller requests with information about assistance and timeframes.
- Assessed regulatory and operational risks for escalation to management.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Received new orders, prepared documentation and assigned personnel.
Sales Person
Hudson Group Inc.
Denver, Colorado
01.2020 - 03.2022
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Balanced and organized cash register by handling cash and counting change .
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Worked to build relationships with customers and built potential for additional sales.
Department Head
Madda Walabu University
Shashemene, Ethiopia
10.2017 - 04.2019
- Led regular meetings with fellow department members
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- postgraduate program coordinator.
- participate in the recruiting and hiring process for faculty and staff.
Lecturer,Economics
Madda Walabu University
Robe ,bale , Ethiopia
09.2010 - 04.2019
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Designed and distributed lecture handouts to round out material and increase student understanding.
- Maintained regularly scheduled office hours to advise and assist students with homework and assignments.
Education
Bachelor of Arts - Economics
Madda Walabu University
Robe ,Bale 10.2007 - 07.2010
Master of Science - Economics
Addis Ababa University
Addis Ababa Ethiopia 10.2011 - 02.2014
Skills
Team work and Collaboration
Software
MS -Excel (basic)
MS-Outlook
MS -Powerpont
STATA
Reference
-Dr Simeneh Besi(PhD) , Former vice president (Madda Walabu University )
( semeneh2003@gmail.com)
-Prof Hailu Regassa (PhD),Colorado state university ,Department of finance
(regassa@q.com)
-Dr Adane Tufa(PhD),Advisor,Addis Ababa University
(adtufdeb@hotmail.com)
-Keeley Shay(Former Operations Manager ,G2 secure staff)
(kdowell@g2securestaff.com)
-Alex Delgado (Dispatch manager)
(adelgado2@g2securestaff.com)
-Paco Quijano(Dispatch Manager)
(equijano@g2securestaff.com)
Timeline
Sales Person
Hudson Group Inc.
01.2020 - 03.2022
Dispatcher
G2 Secure Staff
09.2019 - Current
Department Head
Madda Walabu University
10.2017 - 04.2019
Master of Science - Economics
Addis Ababa University
10.2011 - 02.2014
Lecturer,Economics
Madda Walabu University
09.2010 - 04.2019
Bachelor of Arts - Economics
Madda Walabu University
10.2007 - 07.2010