Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Mekdes Wondimagegn

Customer Service Associate
SeaTac,WA

Summary

Dynamic customer service professional with over four years of experience in fast-paced environments, consistently delivering exceptional service. Expertise in warehouse operations, data analysis, and client relationship management ensures efficient processes and high levels of customer satisfaction. Proficient in computing rates, processing documentation, and handling customer inquiries to contribute to streamlined operations. Bilingual in Amharic with strong communication skills, available for flexible scheduling, including nights, weekends, and holidays to meet business needs.

Overview

3
3
years of professional experience

Work History

Customer Service /Assistant Case Manager

Greater Washington Urban League
05.2025 - 08.2025
  • Assisted clients with service inquiries and resolved issues quickly, improving overall satisfaction and response times.
  • Processed applications, documentation, and records with accuracy, ensuring compliance, and reducing errors.
  • Computed eligibility and program benefits while maintaining detailed files, supporting efficient case management.
  • Provided clear verbal and written communication to clients and stakeholders, strengthening relationships, and improving understanding of services.
  • Collaborated with team members and management to improve workflows and enhance the overall customer experience.
  • Managed over 50 customer calls per day.



Sales Representative

Vector Marketing
06.2022 - 04.2025
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Delivered personalized product demonstrations, answered customer questions, and processed orders.
  • Built customer relationships by providing clear information on pricing, quality, and delivery options.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Increased sales by 30%.

Business Analyst

Pepco Exelon Energy
05.2022 - 12.2022
  • Created visual representations of data findings using various chart types for presentations to stakeholders.
  • Gathered and documented requirements for projects.
  • Supported the development of user stories, ensuring alignment with overall project goals and objectives.
  • Designed Excel spreadsheet to estimate costs of future custom projects for clients.
  • Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.

Education

Bachelor of Science - Finance, Business Analytics, Economics

West Chester University of Pennsylvania
West Chester, PA
05.2025

Skills

  • Complaint resolution

  • Customer consultation

  • Payment processing

  • Technical support

  • Data entry

  • MS office

  • Effective communication

  • Proficient customer service

Community Service

Horn of Africa Club, Program Coordinator & Co-Founder, West Chester, PA, 2023-08, Present, - Organize events, manage logistics, and collaborate with university staff to support student engagement., - Strengthened leadership, teamwork, and problem-solving in high-energy environments.

Timeline

Customer Service /Assistant Case Manager

Greater Washington Urban League
05.2025 - 08.2025

Sales Representative

Vector Marketing
06.2022 - 04.2025

Business Analyst

Pepco Exelon Energy
05.2022 - 12.2022

Bachelor of Science - Finance, Business Analytics, Economics

West Chester University of Pennsylvania

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