Summary
Overview
Work History
Education
Skills
Advanced Computer Qualifications Skills
Certificates Licenses
References
Timeline
Generic
Mekeba Hankins

Mekeba Hankins

Virginia Beach,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Contract Compliance Specialist

EXP REALTY Supporting Hawaii
05.2021 - 09.2022
  • Managed pending real estate transactions from contract to closing
  • Provided strong attention to detail reviewing all contracts, addendums, notices, and agreements created
  • Ensured all policies and procedures for eXp offices, state and local real estate licensing rules/regulations are adhered to
  • Maintained company Quality Assurance Standards
  • Identified and communicated areas of improvement to the Team while identifying and recommending process improvements to help with overall agent experience
  • Organized transaction documents and checked for accuracy between all systems
  • Reviewed transaction data, preparation of Commission Disbursement Authorization and settlement of files
  • Audit Active/Listings Report for designated office
  • Worked closely with the Brokerage Operations team to assist in document review and reminders of the status of a file
  • Reviewed transaction documents and incoming settlement statements to ensure accuracy before settling files
  • Greet Agent/New Recruits in cloud-based office and provide education of services
  • Provided/trained new agents
  • Monitored the paperwork, track transaction status, and coordinate with related parties to ensure a smooth and timely transaction process
  • Ensured transaction information was collected, organized and documented per legal and ethical business practice
  • Kept interested parties informed of transaction status by updating checklists, providing weekly updates to staff and brokers, distributing executed closing statements and effectively communicating with accounting team.
  • Enhanced contract compliance by conducting thorough reviews and identifying potential issues.
  • Streamlined the contract review process for increased efficiency and accuracy.
  • Managed a portfolio of contracts, ensuring timely renewals and adherence to terms.
  • Implemented risk mitigation strategies to protect the company from potential liabilities.
  • Provided training on contract compliance requirements for new hires and ongoing staff development.
  • Enhanced communication between departments by establishing clear channels for contract-related inquiries and updates.
  • Supported company growth by managing a growing number of contracts without compromising quality or compliance standards.
  • Maintained knowledge of relevant laws, regulations, and best practices through professional development opportunities and industry research.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.
  • Warned violators of infractions or penalties.
  • Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
  • Completed field checks to verify licenses and permits for various business.

Transaction Processing Specialist

Robert Half Staffing Agency Supporting EXp Realty,
11.2020 - 05.2021
  • Streamlined transaction processing by implementing efficient procedures and system improvements.
  • Reduced errors in data entry through thorough quality checks and attention to detail.
  • Enhanced customer satisfaction by providing timely and accurate transaction processing services.
  • Collaborated with team members to achieve departmental goals and maintain high-quality service levels.
  • Maintained compliance with industry regulations through regular training and adherence to guidelines.
  • Managed a high volume of daily transactions while ensuring accuracy and timeliness in completion.
  • Resolved customer inquiries promptly, leading to enhanced client relationships and retention rates.
  • Developed strong working relationships with colleagues across departments, fostering effective communication channels.
  • Handled sensitive customer information securely, maintaining privacy and adhering to data protection standards.
  • Continually met or exceeded performance targets regarding speed, accuracy, and quality of service provided.
  • Provided ongoing support during peak periods or staff shortages, demonstrating flexibility and commitment to the role.
  • Settled funds and verified accuracy in internal accounting system.
  • Reconciled documentation of file to provide accurate transfer of funds.
  • Processed verification of deposit accounts before performing transaction.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Operated computers programmed with accounting software to record, store and analyze information.
  • Examined financial statements and records to collect important details and verify calculations.
  • Conducted regular audits on processed transactions to ensure accuracy and maintain internal controls.

Warehouse Worker

Integrity Staffing Solutions Inc.
12.2023 - Current
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Aided in reducing overall expenses through the implementation of cost-saving measures in material handling processes.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Assembled pallets and crates for secure transportation of materials.

Photo Background Retouch Tech

LIFETOUCH STUDIO
08.2013 - 01.2018
  • Worked with staff to resolve picture quality issues to enhance resolution
  • Worked with shipping & receiving as a warehouse and plant coordinator
  • Directed the production department by managing inventory and ensuring the incoming que were always cleared
  • Assisted with Product re-orders
  • Assisted with interview and onboarding process of new hires.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Collaborated with cross-functional teams to ensure timely completion of complex projects.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
  • Organized work to meet demanding production goals.
  • Maintained quality assurance and customer satisfaction objectives.

Education

Academic Diploma -

Salem High School
06.1990

Skills

  • Contract Management
  • Microsoft Office Proficiency
  • Data Analysis
  • Quality Assurance
  • Organizational Skills
  • Time Management
  • Records Review
  • Data Verification
  • Legal Compliance
  • OSHA Regulations
  • Payment Processing
  • Order Preparation
  • Material Handling
  • Cycle Counting
  • Inventory Tracking
  • Material Safety Data Sheets
  • Receiving and Processing Shipments
  • Stacking and Staging
  • Basic Mathematics
  • Self-Motivated and Disciplined
  • Pallet Jack
  • Customer service
  • Record keeping
  • Teamwork and collaboration
  • Adaptability
  • Packaging and labeling
  • Pallet jack handling
  • Computer literacy
  • Time management
  • Barcode scanning
  • Protective Equipment Use
  • Microsoft Excel
  • Microsoft Word
  • Process Payments
  • Documenting Communications
  • Payment Calculation
  • Compliance Software
  • Order Fulfillment
  • Process Transactions
  • 10-Key
  • Reports and Spreadsheets Generation

Advanced Computer Qualifications Skills

  • Softpro software
  • Encompass
  • VA/FHA Loan
  • Skyslope
  • REIN/MLS
  • Enterprise
  • OPCITY
  • Amitree
  • Listing input
  • Microsoft Word
  • Outlook
  • Excel
  • Payment Server and much more!

Certificates Licenses

  • VA Mobile Notary
  • NV Mobile Notary

References

AVAILABLE UPON REQUEST

Timeline

Warehouse Worker

Integrity Staffing Solutions Inc.
12.2023 - Current

Contract Compliance Specialist

EXP REALTY Supporting Hawaii
05.2021 - 09.2022

Transaction Processing Specialist

Robert Half Staffing Agency Supporting EXp Realty,
11.2020 - 05.2021

Photo Background Retouch Tech

LIFETOUCH STUDIO
08.2013 - 01.2018

Academic Diploma -

Salem High School

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Mekeba Hankins