Me'Kell Spann
Senior Fashion advisor
Los Angeles,CA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Energetic Luxury Fashion Sales Associate known for high productivity and efficiency in task completion. Possess specialized skills in client relationship management, luxury brand knowledge, and visual merchandising. Excel in communication, adaptability, and teamwork to enhance customer satisfaction and drive sales success.
Overview
17
17
years of professional experience
Work History
Senior Fashion Advisor
Chanel
Beverly Hills
06.2019 - Current
- Provided personalized fashion advice to customers based on their body type and personal preferences
- Advised customers on styling techniques, fabric care instructions, wardrobe planning, color coordination.
- Resolved customer complaints regarding product quality or service delivery in a timely manner.
- Researched trends and initiated new ideas through competitive shopping, magazines, websites and runway shows.
- Maintained an organized inventory of clothing items by size, style, seasonality.
- Conducted research on current market trends and consumer demands.
- Worked as trusted personal shopper for many daily busy customers.
- Recommended products that meet customer needs while adhering to budget constraints.
- Provided styling tips to customers via social media platforms like Instagram and Facebook.
- Leveraged upselling opportunities on clothing, shoes, and accessories to maximize brand sales.
- Created mood boards by researching current fashion trends and competitor activity.
- Greeted customers upon arrival at store premises and provided them with assistance throughout their shopping experience.
- Watched market and emerging fashion trends in order to keep stock fresh and current.
- Delivered excellent customer service through friendly interactions with shoppers.
- Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
Saks Fifth Avenue
Beverly Hills
06.2012 - 06.2019
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Identified opportunities for upselling additional products or services to customers.
- Demonstrated understanding of current trends to assist customers with their selections.
- Managed customer inquiries regarding product availability and delivery times.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Leveraged trend knowledge and listened carefully to customers' needs to effectively target clothing and accessories recommendations.
- Promoted sales by building attractive displays and professionally merchandising products.
- Collaborated with coworkers in order to provide exceptional customer service at all times.
- Consistently met daily sales goals as set by store management team.
- Responded quickly to requests from managers for assistance on the sales floor during peak business hours.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adhered to company policies regarding returns and exchanges while ensuring customer satisfaction.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed a strong knowledge of the store's inventory, including fabrics, colors, sizes, and styles.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Completed end-of-day reports which included total sales figures and other pertinent information.
- Resolved complaints and processed exchanges.
Luxury Sales Consultant
Barneys New York
San Francisco
11.2007 - 05.2012
- Operated register, handled cash and processed credit card transactions.
- Resolved any complaints or issues raised by customers regarding expensive merchandise.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Ensured that all luxurious goods were displayed attractively in store.
- Identified areas where improvements could be made in terms of customer experience.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Reset store displays for special events and seasonal merchandise changes.
Education
Bachelor of Arts - Communications
Mckendree University
Lebanon, IL06-1998
Skills
- Fashion styling
- Wardrobe planning
- Trend research
- Customer engagement
- Product recommendations
- Visual merchandising
- Upselling techniques
- Fabric care
- Complaint resolution
- Team collaboration
- Inventory management
- Social media marketing
- Customer relationship management
- Fashion forecasting
- Personal styling
- Fashion history
- Merchandising
- Retail operations
- Loss prevention strategies
- Styling
Languages
English
Full Professional
References
References available upon request.
Timeline
Senior Fashion Advisor
Chanel
06.2019 - Current
Sales Associate
Saks Fifth Avenue
06.2012 - 06.2019
Luxury Sales Consultant
Barneys New York
11.2007 - 05.2012
Bachelor of Arts - Communications
Mckendree University
Similar Profiles
Amandine RomeoAmandine Romeo
Data Process Optimization Lead at CHANELData Process Optimization Lead at CHANEL
Brandy TorresBrandy Torres
Assistant Store Manager at ChanelAssistant Store Manager at Chanel
Jeana WheatonJeana Wheaton
Group Director, Boutique Retail Operations at CHANELGroup Director, Boutique Retail Operations at CHANEL