Mekelle Montour
Spokane,WA
Summary
Driven Barista with proven adaptability and exceptional customer service skills, honed across roles at Java Hut Espresso and other establishments. Excelled in beverage preparation and cleanliness, enhancing customer satisfaction and productivity. Demonstrated ability to exceed expectations, manage inventory efficiently, and foster a collaborative environment. Skilled in both espresso preparation and fostering positive customer interactions. Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Additional Information
Previous gaps in my employment history are due to being a stay at home mother as well as pursuing my educational and career goals.
Overview
8
8
years of professional experience
Work History
2nd Lead Barista
Java Hut Espresso
01.2017 - 10.2019
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Contributed to the establishment's reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with repeat customers.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
Barista
1st Shot Espresso/Daily Habit Espresso
07.2012 - 12.2013
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Wake Up Call
01.2012 - 06.2012
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Associate of Arts - Cosmetology Education
Spokane Community College
2027
GED -
Barker High School
Spokane, WA01.2010
Skills
- Cleanliness standards
- Adaptability to Change
- Espresso preparation
- Cross-selling strategies
- Beverage Preparation
- Exceptional customer service
- Adaptive and creative
- Product displays
References
Jessica McClaskey
(509) 558-9589
Terrie Burkhart
(509) 720-1592
Patrick Houghs
(509) 505-8685
Timeline
2nd Lead Barista
Java Hut Espresso
01.2017 - 10.2019
Barista
1st Shot Espresso/Daily Habit Espresso
07.2012 - 12.2013
Barista
Wake Up Call
01.2012 - 06.2012
Associate of Arts - Cosmetology Education
Spokane Community College
GED -
Barker High School
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