Mekenzie Joseph
Southington,CT
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Manager
Daily Grind Coffee Shop
Unionville , CT
10.2023 - 04.2024
- Managed daily operations of coffee shop, including scheduling staff and ordering supplies.
- Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
- Monitored financial performance of the store on a daily basis, identifying areas needing improvement or cost savings opportunities.
- Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
Tutor
Self Employed Web
Southington, CT
09.2021 - Current
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Developed lesson plans tailored to the needs of each student.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.
Manager
Lions Den Coffee Shop
Southington, CT
10.2022 - 08.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored staff performance and addressed issues.
- Conducted quality, timely performance feedback and performance appraisals.
Barista Shift Lead
Starbucks
Cromwell , CT
10.2021 - 12.2022
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Monitored the performance of staff to ensure that quality standards were met.
- Scheduled shifts for barista staff based on business needs and availability of personnel.
- Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
Minister of Music
First Congregational Church of Southington
Southington, CT
09.2016 - 03.2020
- Organized and led weekly choir rehearsals.
- Created a library of vocal, instrumental, and choral music selections.
- Collaborated with pastors to plan meaningful worship experiences that incorporated music into the overall service design.
- Led teams of singers and instrumentalists in preparing seasonal cantatas and musicals for presentation during holiday seasons.
- Attended conferences related to the field of sacred music to stay abreast of current trends and developments.
Education
Secondary English Education
Sacred Heart University
Fairfield, CT05.2024
High School Diploma -
Greater Hartford Academy Of The Arts High School
Hartford, CT06.2020
Skills
- Compliance
- Creative Thinking
- Flexible Working Hours
- Friendly and Personable
- Strategic Planning
- Team Leadership
Timeline
Manager
Daily Grind Coffee Shop
10.2023 - 04.2024
Manager
Lions Den Coffee Shop
10.2022 - 08.2023
Barista Shift Lead
Starbucks
10.2021 - 12.2022
Tutor
Self Employed Web
09.2021 - Current
Minister of Music
First Congregational Church of Southington
09.2016 - 03.2020
Secondary English Education
Sacred Heart University
High School Diploma -
Greater Hartford Academy Of The Arts High School
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