Mekenzie Vander Molen
Grand Haven,MI
Summary
Proven track record of enhancing customer satisfaction and optimizing system performance, as demonstrated at Tiara Yachts. Skilled in troubleshooting and customer service, adept at multitasking and maintaining attention to detail. Achieved significant improvements in operational efficiency and client loyalty through effective communication and mechanical knowledge. Helpful professional commended as valuable team player with expertise in Mercury Engines and overall boat knowledge. Ready to bring a years of relevant work experience to new position.
Overview
6
6
years of professional experience
Work History
Pond Technician
Tiara Yachts
Holland, MI
09.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
Service Writer
RB Marine
Douglas, MI
03.2024 - 05.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
First Mate on Charter Boat
CoHooker Charters
Holland, MI
06.2019 - 08.2023
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Supported vessel maintenance when vessel needed services and repairs.
- Effectively communicated with captain to ensure work was productive and effective.
Sales Associate
Buckle
Columbus, OH
02.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Pro Shop Employee
Action Water Sports
Hudsonville, MI
06.2018 - 08.2018
- Provided expert advice on different types of water sport equipment.
- Contributed towards creating a welcoming environment by greeting guests upon arrival at the Pro Shop and offering assistance with any inquiries.
- Conducted regular equipment inspections, ensuring products met quality standards before being displayed for sale.
- Enhanced overall customer experience by addressing concerns promptly and professionally while maintaining a courteous demeanor.
Education
Communication
Ohio State University
Columbus, OHCertified Marine Technician
Great Lakes Boat Building School
Cedarville, MI08.2023
High School Diploma -
Rockford High School
Rockford, MI05.2018
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Quality Control
- Mechanical Knowledge
- Documentation And Reporting
- Work Planning and Prioritization
- Customer interaction
- System Troubleshooting
- Workload Management
Timeline
Service Writer
RB Marine
03.2024 - 05.2024
Pond Technician
Tiara Yachts
09.2023 - Current
Sales Associate
Buckle
02.2021 - 02.2022
First Mate on Charter Boat
CoHooker Charters
06.2019 - 08.2023
Pro Shop Employee
Action Water Sports
06.2018 - 08.2018
Communication
Ohio State University
Certified Marine Technician
Great Lakes Boat Building School
High School Diploma -
Rockford High School