Mekenzie H. Tipton
Healthcare
Gainesville,GA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 9 years of relevant work experience to the team.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Medical Assistant
Philadelphia College of Osteopathic Medicine
Suwanee, GA
09.2021 - Current
- Partnered by ATC healthcare recruitment company
- 678-225-7500
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Consulted with manager on departmental policies and projects.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed Access databases converting complex data into easy-to-interpret data.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Completed clerical tasks such as filing, copying and distributing mail.
- Drafted common document templates for use by executives and employees.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Developed correspondence letters, memos and emails.
- Edited documents to keep company materials free of grammar errors.
- Supported staff on special assignments and ad hoc projects.
- Entered Student data using Google Excel, following procedures to keep information private.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Recognized Healthcare issues prior to escalation and applied appropriate techniques for effective resolution.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Medical Assistant
ATC Healthcare
Milledgeville, GA
01.2021 - Current
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained pre- and post-treatment vital signs and weight.
- Ordered and prepared reagents and supplies.
- Taught patients about medications, procedures and care plan instructions.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained client medical history, medication information, symptoms and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Prepared initial patient charts for admission.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Managed over at least 20 patient tests per day
Home Health Aide
Graceful Care
Landers, Clarkesville, GA
01.2018 - 01.2021
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Supervised daily activities and provided assistance to staff.
- Increased medication and medical terminology knowledge through research and continuing education.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medication as directed by physician.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Administered prescribed medications under direction of physician.
- Managed over 9 residents per day
- Proved successful working within tight deadlines and fast-paced atmosphere
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Monitored company inventory to keep stock levels and databases updated
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Prepared variety of different written communications, reports and documents to ensure smooth operations
- Oversaw daily operations to ensure high levels of productivity
- Received and processed stock into inventory management system
- Exceeded goals through effective task prioritization and great work ethic
- Worked with Geriatric patients to understand needs and provide excellent service
- Adhered to social distancing protocols and wore mask or face shield
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Successfully maintain clean, valid driver's license and access to reliable transportation
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Created plans and communicated deadlines to ensure projects were completed on time
- Developed team communications and information for meetings
- Prepared variety of different written communications, reports and documents to ensure smooth operations
Housekeeping/Floor-tech
Habersham Medical Center
Austin, Demorest, GA
06.2017 - 01.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Documented and reported necessary facility and building repairs observed.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Attended to locker area by laundering dirty towels and clearing away stray slippers.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
- Kept building entryway glass clean and polished for professional presentation.
- Dusted picture frames and wall hangings with cloth.
- Categorized laundry received by clients based on fabric type.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Verified cleanliness and organization of storage areas and carts.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Waxed and polished wood floors and other woodwork.
- Responded to requests from patrons for linens and toiletries.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Oversaw daily operations to ensure high levels of productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased patient waiting time by 12%
- Monitored company inventory to keep stock levels and databases updated
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Proved successful working within tight deadlines and fast-paced atmosphere
- Created plans and communicated deadlines to ensure projects were completed on time
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Prepared variety of different written communications, reports and documents to ensure smooth operations
- Exceeded goals through effective task prioritization and great work ethic
- Oversaw daily operations to ensure high levels of productivity
- Adhered to social distancing protocols and wore mask or face shield
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
Cook/Cashier
Zaxby’s inc
Clarkesville, GA
09.2015 - 06.2017
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Maintained cash drawer of $500 or more per shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Completed inventory counts and ordered merchandise.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Assisted chef with planning easy but elegant appetizers to spark customer interest
- Communicated closely with servers to fully understand special orders for customers
- Ordered and received products and supplies to stock kitchen areas
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Created identical dishes numerous times daily with consistent care, attention to detail and quality
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Mentored staff in expectations and parameters of kitchen goals and daily work
- Transitioned between breakfast and lunch service
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Inspected appliances, commercial fryers, and ovens to verify proper working order
- Planned promotional menu additions based on seasonal pricing and product availability
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot
Education
Associate of Science - Nursing
North Georgia Technical College
Clarkesville, GA 08.2020 - Current
Certification - Medical Assisting
North Georgia Nursing Academy
Flowery Branch, GA 06.2020 - 04.2021
High School Diploma -
Habersham Central High School
Mount Airy, GA 08.2013 - 05.2017
Skills
Medical office administration
Completing insurance forms
Simple dressings
Wound care specialist
Monitoring patient progress
Chronic disease management
Patient Scheduling
Patient Assessments
Knowledge of EKG rhythm interpretation
Phlebotomy
Maintaining liquid nitrogen tanks
Chemical solution preparation
Assisting with physical exams
Emergency room procedures
Prioritizing stat orders
Patient Management
Electronic health records
Ambulating and repositioning patients
Medical Records Management
Point of care testing
Indirect Patient Care
Dementia and Alzheimer's knowledge
CPR
Patient-focused care
Lab equipment operation
Adaptable
Filing and data archiving
Spreadsheet management
63 WPM typing speed
Multi-line phone proficiency
Scheduling
Database Management
Technical Support
Administrative support
Office administration
Strategic planning
Compensation and benefits
Social media knowledge
Report analysis
Mail handling
Sorting and labeling
Document control
Schedule and calendar management
Expert in Google software
Verbal and written communication
Administrative tasks
Spreadsheet management
Accomplishments
- Documented and resolved incorrect input of information which led to better results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of patient access to Covid testing.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
Additional Information
I am very familiar with Healthcare procedures and settings. I am very adaptable and dependable.
Software
Operating Systems such as Windows
Office Suites such as Microsoft Office
Spreadsheets
Google Excel
Databases
Knowledge of motherboards, circuits, and monitors
Presentation systems
Word Processing and Desktop Publishing Tools
Email communication
Phone communication
Fax and Scanning
Data Visualization
Microsoft Word
Computer Management
Social
Adaptable
Critical Thinking
Network Configuration
Cloud Management
Patient Privacy (HIPAA)
Multitasking
Certification
CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant
Philadelphia College of Osteopathic Medicine
09.2021 - Current
CCMA - Certified Clinical Medical Assistant
06-2021
Medical Assistant
ATC Healthcare
01.2021 - Current
Associate of Science - Nursing
North Georgia Technical College
08.2020 - Current
Certification - Medical Assisting
North Georgia Nursing Academy
06.2020 - 04.2021
Basic Life Support (CPR and First Aid) Training
06-2020
Home Health Aide
Graceful Care
01.2018 - 01.2021
Housekeeping/Floor-tech
Habersham Medical Center
06.2017 - 01.2018
Cook/Cashier
Zaxby’s inc
09.2015 - 06.2017
High School Diploma -
Habersham Central High School
08.2013 - 05.2017