Meketa Deans
Warner Robins,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Customer Service Representative IV/ Licensed Insurance Agent
GEICO
01.2020 - Current
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Demonstrate accuracy in processing client policy modifications based on the data given
- Verify new customers coverage and present policyholders with proof of insurance paperwork
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
- Stay up to date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
Office Manager/Chief Compliance Officer - Medical
SAINT LAZARUS BEHAVIORAL HEALTH
01.2009 - 01.2020
- Ensure top performance of office staff by providing them adequate coaching and guidance
- Responsible for ensuring office financial objectives are met by preparing the annual budget for the office
- Design and implement office policies and procedures
- Implement procedural and policy changes to improve operational efficiency
- Coordinate schedules, appointments and bookings
- Handle client inquiries and complaints
- Manage internal staff relations
- Maintain a safe and secure work environment according to CARF standards and guidelines.
Clerk
PHOENIX CENTER BHS
01.2008 - 01.2009
- Answered telephone calls and directed calls to appropriate staff
- Prepared folders and maintained records for newly admitted patients
- Reviewed medical records for completeness and filed records in designated areas
- Scheduled and confirmed appointments and consultations
- Interviewed patients in order to complete documents and forms such as intake and insurance forms
- Completed insurance and other claim forms
- Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills, and keeping financial records
- Compiled and recorded medical charts, reports and correspondence using a personal computer
- Maintained medical records and correspondence files
- Transmitted correspondence and medical records by mail, e-mail and fax
- Compiled, verified, typed and filed medical records
- Prepared folders and maintained records of newly admitted patients.
Education
Master of Business Degree -
Capella University
Minneapolis, MN01.2022
Bachelor’s Degree -
Troy State University
Troy, Alabama01.2009
Associates Degree -
Darton College
Albany, Georgia01.2004
Diploma -
Crisp County High School
Cordele, GA01.1999
Skills
- Detail Oriented
- Excellent Communication Skills (verbal/written)
- Knowledge of human resources management practices and procedures
- Proficient in Communication, Active listening, Decision Making, Problem Solving, Critical Thinking, Coordination, Planning and Organization and Attention to Detail
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Complaint resolution
- Client Relations
- Professional telephone demeanor
- Assertiveness
- Recordkeeping strengths
- Staff education and training
- Conflict Mediation
- Medical terminology knowledge
- CRM software proficiency
Awards
- 1 Agent Countrywide for October 2022
- 2 Agent Countrywide for 2022
- Chairman’s Club Bronze recipient 2021
- Chairman’s Club Gold recipient 2022
- Exceptional Performance recipient 2023
Timeline
Customer Service Representative IV/ Licensed Insurance Agent
GEICO
01.2020 - Current
Office Manager/Chief Compliance Officer - Medical
SAINT LAZARUS BEHAVIORAL HEALTH
01.2009 - 01.2020
Clerk
PHOENIX CENTER BHS
01.2008 - 01.2009
Master of Business Degree -
Capella University
Bachelor’s Degree -
Troy State University
Associates Degree -
Darton College
Diploma -
Crisp County High School