Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 8 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Hi, I’m
Mekha R Ndayisenga
Phoenix,AZ
Summary
Overview
8
years of professional experience
5
years of post-secondary education
3
Certifications
4
Languages
Work History
ResCare Community LivingPhoenix, AZ
Site Supervisor
08.2023 - Current
Job overview
- Built and maintained positive staff relationships to promote teamwork and better serve clients for 5 staff members.
- Facilitated on-site activities, support groups, and outings for clients every week.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Responded to customer requests for products, services, and company information.
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
GSEP, Pepperdine University California, California
Career Services Assistant
04.2022 - 04.2023
Job overview
- Matched job seekers to employer positions and maintained ongoing relationships with companies to drive successful outcomes.
- Conducted scheduled resume and interview workshops and job search training to promote gainful employment.
- Attended business functions, trade shows and professional organization meetings for networking and employer development.
- Created and deployed weekly social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Evaluated market trends to stay current on consumer and competitor changes.
- Foresaw 2 special projects designed to maximize employment opportunities for university.
Airtel RwandaKigali, Rwanda
Territory Sales Manager
12.2018 - 08.2021
Job overview
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Coached over 400 sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Increased client retention by providing superior customer service.
Rwanda Tourism ChamberKigali, Rwanda
Research and Marketing Director
06.2016 - 12.2018
Job overview
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Created innovative strategies to drive customer engagement including COT 5 year strategic plan that was used to shape organization's future and attract stakeholders like MasterCard foundation.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
IDebate RwandaKigali, Rwanda
Debate League Coordinator
05.2015 - 12.2016
Job overview
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Worked with marketing team on development and delivery of creative campaigns to support fundraising activities, raising over 1 million Rwandan Francs every month for competitions.
- Supported cash flow management by developing projections for annual donations, donations and grants.
Education
Pepperdine UniversityMalibu, CA
Master of Arts from Social Entrepreneurship And Change
09.2021 - 04.2023
University Overview
Mount Kenya UniversityRwanda
Bachelor of Arts from Business Management
05.2015 - 08.2018
University Overview
Skills
Business Development
Certification
Impact Measurement & Management for the SDGs
Timeline
Site Supervisor
ResCare Community Living
08.2023 - Current
Impact Measurement & Management for the SDGs
11-2022
Defining Diversity, Equity and Inclusion in Organizations
11-2022
Career Services Assistant
GSEP, Pepperdine University
04.2022 - 04.2023
Identifying, Attracting, and Growing Your Digital Audience
11-2021
Pepperdine University
Master of Arts from Social Entrepreneurship And Change
09.2021 - 04.2023
Territory Sales Manager
Airtel Rwanda
12.2018 - 08.2021
Research and Marketing Director
Rwanda Tourism Chamber
06.2016 - 12.2018
Debate League Coordinator
IDebate Rwanda
05.2015 - 12.2016
Mount Kenya University
Bachelor of Arts from Business Management
05.2015 - 08.2018
Similar Profiles
Beonda BrownBeonda Brown
Direct Support Professional at ResCare Community LivingDirect Support Professional at ResCare Community Living
Mariam ImamMariam Imam
Registered Respiratory Therapist at ResCare Community livingRegistered Respiratory Therapist at ResCare Community living
THERESA VILLAGOMEZTHERESA VILLAGOMEZ
Area Supervisor at Rescare Community LivingArea Supervisor at Rescare Community Living
Jayla GoodmanJayla Goodman
LPN (Licensed Practical Nurse) at ResCare Community LivingLPN (Licensed Practical Nurse) at ResCare Community Living
Roman TreppaRoman Treppa
Owner/Operator at Roman Treppa ProductionsOwner/Operator at Roman Treppa Productions