Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mekhayla Germany

Montgomery,AL

Summary

Driven professional with a proven track record at TTEC, adept in CRM and information security, alongside exceptional customer service and analytical problem-solving skills. Excelled in enhancing customer satisfaction and efficiency, demonstrating a unique blend of technical proficiency and empathy. Achieved significant improvements in client support and debt recovery processes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

REMOTE TECHNICAL SUPPORT ASSOCIATE

TTEC
Montgomery, USA
09.2024 - Current
  • Customer Relationship Management (CRM)
  • Account Updating
  • Information Security
  • Computer Proficiency
  • Microsoft Office
  • Remote Problem Resolution
  • Complaint Resolution

REMOTE COLLECTION REPRESENTATIVE

Alorica
Montgomery, USA
10.2021 - 09.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Negotiated to collect balance in full
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Monitored metrics and developed actionable insights to improve efficiency and performance
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes
  • Analyzed issues to identify troubleshooting methods needed for quick remediation
  • Promoted efficiency among departments with prompt resolution of system issues
  • Performed quality assurance and quality control assessments of support ticket fulfillment
  • Offered remote support for cloud-based and web-based clients via phone, email and chat
  • Recorded and maintained relevant notes for each client and work order

Education

Bachelor of Arts - Sociology

Talladega College
Talladega, AL
05.2025

Skills

  • Customer Service
  • Multitasking
  • Oral Communication
  • Written Communication
  • Active Listening
  • Analytical Problem-Solving
  • Empathy

Certification

  • Jason Flatt ACT training
  • Alabama Department of education substitution license

Timeline

REMOTE TECHNICAL SUPPORT ASSOCIATE

TTEC
09.2024 - Current

REMOTE COLLECTION REPRESENTATIVE

Alorica
10.2021 - 09.2024

Bachelor of Arts - Sociology

Talladega College

Similar Profiles

  • Douglas WongDouglas Wong

    <p>Hours per week: 40</p> <ul> <li>Duties, Accomplishments and Related Skills:</li> <li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li> <li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li> <li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li> <li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li> <li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li> <li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li> <li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li> <li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li> </ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p> <ul> <li>Duties, Accomplishments and Related Skills:</li> <li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li> <li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li> <li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li> <li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li> <li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li> <li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li> <li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li> <li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li> </ul> at INDUSTRIAL VIDEO & CONTROL

  • Sean J. AncrumSean J. Ancrum

    Contractor - Production / Treasury Management Technical Support Specialist, Remote Support at First Horizon BankContractor - Production / Treasury Management Technical Support Specialist, Remote Support at First Horizon Bank

  • Kgosiitsile ModisaesiKgosiitsile Modisaesi

    Remote Technical Support at KyndrylRemote Technical Support at Kyndryl

  • Taquitta TysonTaquitta Tyson

    Remote Technical Support Representative at US Support CompanyRemote Technical Support Representative at US Support Company

CREATE PROFILE
Mekhayla Germany