Mekhi Carmona
Vivint Home Security
Bayonne
1
Certification
9
years of professional experience
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Work History
Field Service Technician
6 Months- Diagnosed and resolved system malfunctions for residential security installations.
- Conducted routine maintenance checks to ensure optimal performance of security equipment.
- Trained new technicians on installation procedures and troubleshooting techniques.
- Collaborated with cross-functional teams to enhance customer satisfaction and service efficiency.
- Oversaw inventory management, ensuring timely procurement of necessary tools and equipment.
- Implemented process improvements that reduced installation time for home security systems.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Smart Home Consultant
1 Year 1 Month- Maintained records related to sales
- Diagnosed and resolved security system malfunctions to ensure optimal performance.
- Installed and configured alarm systems, cameras, and access control devices for residential and commercial clients.
- Greeted customers and provided exceptional customer service
- Provided accurate information about products, prices, and services
- Installed low-voltage cable wiring systems inside structures
- Read and understood blueprints/schematics
- Performed troubleshooting and repair on electrical systems
- Utilized all equipment and hand-tools professionally and safely
- Maintained a clean, organized, and safe work environment
- Installed and terminated low voltage cabling in accordance with industry standards
- Configured networking devices such as routers, switches, firewalls, and wireless access points.
- Installed low-voltage wiring systems, enhancing connectivity and functionality in client buildings, leading to improved system performance.
Home Theater Agent
5 Years 2 Months- Provided supervision for multiple associates when required
- Repaired software (Windows and Mac) related issues for new or existing clients
- Performed maintenance, on-site setup, removal of adware/trial version software, optimization of storage space, and processors
- Provided sales support to new and existing clients to help upgrade software, hardware, or purchase a new workstation.
- Fostered a collaborative environment by mentoring junior associates, enhancing team dynamics and promoting skill development.
Home Theater Agent
1 Year 11 Months- Performed administrative tasks such as data entry, filing paperwork, updating databases, and preparing reports
- Provided general custodial care for airport facility
- Kept space and infrastructure in proper operating condition
- Responsible for installation of cameras, alarms, monitors, and all other associated equipment
- Familiar with a wide array of wiring and connectivity technologies and standards
- Negotiated agreements with vendors for maintenance services.
Education
Associates Degree - Computer Science
Training Certificate - Electrical
Skills
Electrical installation
Maintenance
Troubleshooting
Pipe bending
Motor control
PLC installation
Low-voltage systems
Communication
Intercom integration
Fiber optic integration
Fire alarm system training
Hand tools
Power tools
Safety
Multi-meter
Pliers
Hacksaw
Strippers
Hammer
Drill
Measuring tape
Business Development
Sales Development
Meeting deadlines
Negotiation Tactics.
Problem-solving
Troubleshooting and repair
Positive attitude
Field repairs
Customer service
Certification
OSHA 10 and OSHA 30
Timeline
Field Service Technician
Vivint Home Security
2026.02 - CurrentRead More
Smart Home Consultant
ADT
2025.01 - 2026.02Read More
Home Theater Agent
Best Buy, Geek Squad
2019.10 - 2024.12Read More
Home Theater Agent
ISS Facility Services
2017.10 - 2019.09Read More
Berkeley City College
Associates Degree from Computer Science
Read More
Apex Technical School
Training Certificate from Electrical
Read More
Additional information
- Achievements
- Consistently surpassed sales targets for 6 consecutive months.
- Helped boost overall sales by 15% as 'Team Leader'.