Mekhi Porter
Fort Lauderdale,FL
Summary
Dynamic customer service professional with extensive experience at Starbucks, excelling in inventory management and cash handling. Proven ability to foster strong relationships through effective communication and problem-solving skills, consistently enhancing customer satisfaction. Recognized for adaptability and teamwork, ensuring efficient operations in fast-paced environments. Available weekends to support business needs. Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks, Barista
FORT LAUDERDALE, FL
07.2023 - 08.2024
- Operated cash registers to process customer payments.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ordered and received supplies to restock beverage items.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Customer Service Representative
Wizard Tax Services
FORT LAUDERDALE, FL
01.2021 - 04.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Supported sales team members to drive growth and development.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Worked effectively in team environments to make the workplace more productive.
- Managed household errands and other essential duties.
Customer Service Representative
OLD Yellow Freight & Hauling
FORT LAUDERDALE, FL
07.2021 - 07.2023
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed positive relationships with customers through friendly interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Nova High School
Davie, FL06-2024
Some College (No Degree) - Computer Engineering
Bethune-Cookman University
Daytona Beach, FLSkills
- Technical support
- Inventory management
- Order processing
- Cash handling
- Team collaboration
- Customer service
- Effective communication
- Problem solving
- Time management
- Adaptability and flexibility
- Food serving and preparation
- Team player
- Exceptional customer service
- Multitasking
- Friendly and outgoing
- Active listening
- Front of house operations
- Opening and closing coordination
- Professionalism
- Available weekends
Timeline
Barista
Starbucks, Barista
07.2023 - 08.2024
Customer Service Representative
OLD Yellow Freight & Hauling
07.2021 - 07.2023
Customer Service Representative
Wizard Tax Services
01.2021 - 04.2024
High School Diploma -
Nova High School
Some College (No Degree) - Computer Engineering
Bethune-Cookman University
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