Summary
Overview
Work History
Education
Skills
Timeline
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Mekhi Smith

Norwalk,CT

Summary

Highly organized & detailed-oriented business assistant, with 7+ years of experience in providing comprehensive leadership, mentorship & administrative support to senior executives in fast-paced & demanding environments. Possessing exceptional communication & interpersonal skills, with a proven track record of managing complex calenders, coordinating travel arrangements, preparing reports & presentations, and handling confidential information with discretion.

Overview

7
7
years of professional experience

Work History

Physician Secretary Supervisor

OrthoConnecticut
Danbury, CT
02.2023 - Current
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Provided leadership, and insight to newly hired employees to supply knowledge of various company programs & procedures. Determined staffing requirements, interviewing, hiring and training new employees. Mentored and oversaw 16 employees on best practices and protocols while managing to maintain optimal productivity.
  • Worked with management team to improve workflows. Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
  • Held and created performance evaluations & distributed monthly, quarterly and annual reports to management regarding performance and address areas needing improvement..
  • Entered time and attendance logs in preparation for payroll, & PTO, while accompanying the master employee coverage calendar.

Front Desk Supervisor

Orthopedic & Neurosurgery Specialists (ONS)
Greenwich, CT
02.2022 - 02.2023
  • Recruited, interviewed and selected employees to fill vacant roles. Issued work schedules, duty assignments and deadlines for office or administrative staff. Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Scheduled patient appointments, and handled rescheduling needs. Scanned/filed patient information; Entered, verified and updated patient information into EHR. Obtained insurance verifications, pre-authorizations and pre-determinations. Assisted with referrals and prepared medical records. Maintained confidentiality of records & HIPAA regulations/guidelines.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants to support office operations.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies. Managed customer complaints and rectified issues to complete satisfaction.

Senior Executive Assistant

Ralph Edwards/Stu Billett Productions
Stamford, CT
09.2016 - 01.2022
  • Provide comprehensive administrative support to the Executive, Line, Associate and Segment Producers. Prepared and edited correspondence, reports, and presentations using Microsoft Office, Excel and other software tools.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential. Executed special objectives in response to executive team and board member requests.
  • Collaborated with internal teams to support long-term research, marketing and ad hoc projects. Spearheaded training and development programs for interns & PA's.
  • Revised and maintained master calendar and work schedules to coordinate meetings across multiple time zones, for staff, teams and executives. Scheduled and arranged travel and hotel reservations for meetings & conferences.
  • Updated and implemented administrative and executive support policy changes and monitored effects. Handled and distributed incoming and outgoing mail for fifteen-member executive team.

Education

Associate of Science - Social Psychology

Norwalk Community College
Norwalk, CT
05-2021

BBA - Business Administration and Management

University of Connecticut
Stamford, CT

Skills

  • Proficient in: Google 365, Microsoft 365, Excel, Outlook, etc
  • EHR's: Eclipse, ModMed, SRS, Centricity, EZDerm, Epic, etc
  • Surgical Scheduling, SIS
  • Patient Relationship/Records Management
  • Insurance Verification/Billing
  • Payroll Administration
  • Recruitment, Hiring & Performance Management
  • Office Management/Business Administration

Timeline

Physician Secretary Supervisor

OrthoConnecticut
02.2023 - Current

Front Desk Supervisor

Orthopedic & Neurosurgery Specialists (ONS)
02.2022 - 02.2023

Senior Executive Assistant

Ralph Edwards/Stu Billett Productions
09.2016 - 01.2022

Associate of Science - Social Psychology

Norwalk Community College

BBA - Business Administration and Management

University of Connecticut

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Mekhi Smith