Mekhi J. Mack
Decatur,GA
Summary
Performance-driven Sales rep. with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Attentive Security Guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in CCTV and surveillance. Carries out instructions effectively.
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
4
4
years of professional experience
Work History
Bartender
State Farm Arena
04.2023 - 12.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Red Lobster Restaurant
07.2022 - 04.2023
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
- Filled condiments and napkin containers during slack periods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Set up tables in between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared checks, itemizing total meal costs and taxes.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Provided exceptional service to high volume of daily customers.
Security Guard Officer
Allied Universal Security Services
09.2021 - 09.2022
- Provided friendly and professional assistance to employees, visitors and customers.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored building and property entrances and exits to detect intrusions and protect assets and recorded activity in daily officer reports. Maintained high levels of alertness throughout shifts.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Assisted in maintaining a safe environment for employees and visitors through diligent monitoring of surveillance systems.
- Monitored security cameras to identify and respond to suspicious activity.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Reported safety hazards for remediation and report.
Sales Representative
Homeadvisor Realty
01.2020 - 02.2020
- Fostered relationships with customers to expand customer base and retain business.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Education
Some College (No Degree) - Computer Science
Borough of Manhattan Community College of The City University of New York
New York, NY2019
George WestingHouse Career And Technical Education High School
Brooklyn, Ny06.2018
01.2015
Skills
- Java, Html, and Css
- Front end development
- Wire stripping
- Computer Hardware (Assembling of computers)
- Point of Sale (POS) System Operations
- Menu Memorization
- Effective Customer Upselling & More!!!
- CCTV Surveillance
- Theft Prevention
- Verbal and Written Communication
- De-escalation Techniques
- Attentive and Observant
- Interior and Exterior Patrol & More!!!
- Product Management and Pricing
- Sales Closing
- Product and Service Knowledge
- B2B and B2C Sales & More!!!
Timeline
Bartender
State Farm Arena
04.2023 - 12.2023
Server
Red Lobster Restaurant
07.2022 - 04.2023
Security Guard Officer
Allied Universal Security Services
09.2021 - 09.2022
Sales Representative
Homeadvisor Realty
01.2020 - 02.2020
Some College (No Degree) - Computer Science
Borough of Manhattan Community College of The City University of New York
George WestingHouse Career And Technical Education High School
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