Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meki Tinae

Stockton,CA

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

26
26
years of professional experience

Work History

Administrative Assistant

Goodwin Law Firm
Redwood City, CA
04.2023 - 02.2024
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Product Support Analyst

Meta
Fremont, CA
09.2021 - 12.2023
  • Assisted with troubleshooting and resolving customer inquiries related to product usage.
  • Provided technical support for software applications and hardware devices.
  • Analyzed user requirements, procedures, and problems to improve system performance.
  • Identified root cause of customer issues and resolved them in a timely manner.
  • Performed testing on products before release to ensure quality assurance.
  • Resolved escalated customer complaints through phone, email, or chat support.
  • Created reports on product bugs and feature requests to inform product development team of necessary changes and improvements.
  • Responded promptly to customer inquiries regarding product issues or concerns via multiple channels.
  • Coordinated with other departments in order to address customer concerns in a timely manner.
  • Performed QA assessments on software, formatting and content to improve solution usability.

Front Desk Agent

Courtyard by Marriot
Livermore, CA
10.2018 - 02.2023
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Ensured that all safety regulations were followed according to company standards.
  • Monitored security cameras in lobby area as needed.
  • Addressed customer needs in a timely manner.
  • Managed cash drawer responsibly throughout shift.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Provided excellent customer service while upholding company policies.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.

Receptionist

Colliers International
San Francisco, CA
01.2010 - 05.2015
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Airport Customer Service Agent

United Airlines
San Francisco, CA
10.1997 - 03.2010
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Assisted with baggage check-in and tagging for customers.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Verified identification documents such as passports or driver's licenses.
  • Coordinated with airlines regarding flight schedules and other travel-related issues.
  • Inspected luggage for prohibited items prior to loading onto aircrafts.
  • Took reservations from patrons by phone or online.

Education

High School Diploma -

South San Francisco High School
South San Francisco, CA
06-1997

Skills

  • Quality Assurance
  • Invoice Processing
  • Spreadsheet Management
  • Meeting planning
  • Data Entry
  • Calendar Management
  • Travel Coordination
  • Office Administration
  • Scheduling
  • Clerical Support
  • Filing
  • Appointment Scheduling
  • Expense Reporting
  • Microsoft
  • 10-key proficiency
  • Computer Skills
  • Event Coordination

Timeline

Administrative Assistant

Goodwin Law Firm
04.2023 - 02.2024

Product Support Analyst

Meta
09.2021 - 12.2023

Front Desk Agent

Courtyard by Marriot
10.2018 - 02.2023

Receptionist

Colliers International
01.2010 - 05.2015

Airport Customer Service Agent

United Airlines
10.1997 - 03.2010

High School Diploma -

South San Francisco High School

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Meki Tinae