Microsoft office
Mekia Reynolds
Ripley,TN
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Reliable with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. I go above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
CTE (Career Technical Education) Assistant
Lauderdale County Board Of Education
08.2022 - Current
- Reviewed and edited documents for accuracy, grammar and clarity.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Reduced overhead costs with vigilant expense monitoring while maintaining a high standard of quality for materials or services utilized.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasks projects.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Increased customer service success rates by quickly resolving issues.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Volunteered to help with special projects of varying degrees of complexity.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Organized resources, records and personnel to accomplish aggressive targets.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Bolstered team morale through active listening skills that allowed colleagues to feel heard while sharing concerns or suggestions.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Developed and implemented strategies to streamline office operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Offered technical support and troubleshot issues to enhance office productivity.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Updated database of contacts and resources for company-wide distribution.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Greeted guests in with friendliness and professionalism.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
Boxing Line Operator
Tootsie Roll (charms)
07.2019 - 05.2021
- Promoted safe driving habits among colleagues through leading by example and actively addressing observed unsafe behaviors or practices on roadways or at job sites.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Completed basic maintenance and minor repairs to keep the boxing line safe neat and running properly.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Maintained a safe work environment by adhering to strict safety guidelines and regulations during towing operations.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Adjusted machinery and notified supervisors of malfunctions.
- Built strong relationships with clients through exceptional communication skills and professional demeanor.
- Operated with safety and skill to avoid accidents and delays.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Moved levers or controls to operate forklifts, lifting candy pallets to transport and load materials.
- Weighed materials or products to record weight or other production data on tags or labels.
- Operated or tended automatic stacking, loading and packaging machines.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
Security Supervisor
G4S Secure Solutions
11.2018 - 05.2019
- Monitored and approved access control systems for accessibility to authorized personnel.
- Recorded incident reports with detailed accounts of occurrences.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Developed and implemented strategies to prevent and respond to security incidents.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Led the development of comprehensive written policies outlining company-wide security expectations and guidelines for staff adherence.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Responded swiftly to security incidents and effectively resolved security issues.
- Evaluated security systems and procedures to identify areas for improvement.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Established and maintained close working relationships with local law enforcement officers.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Supervised team of [Number] security personnel during shift.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Collaborated with management to develop security policies and procedures.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Coordinated protective service operations with other emergency response agencies.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Promoted a culture of safety awareness within the organization by organizing events and awareness campaigns highlighting best practices for personal protection while onsite.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Conducted regular patrols of facility to detect and deter security threats.
- Implemented proactive strategies like undercover surveillance actions resulting in early detection and prevention of potential security risks.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Kept team compliant with security protocols and appearance standards.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Determined security budgets and identified opportunities to optimize resource utilization.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Barista
Gaylord Opryland
10.2017 - 02.2019
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Helped management keep adequate supply on hand by notifying of shortages.
Machine Operator Technician
Unilever United States Inc.
02.2014 - 07.2015
- Kept detailed production records and identified hold-ups.
- Served as a subject matter expert on specific machines, providing guidance and support to colleagues when needed.
- Provided technical support for various projects, resulting in improved product development timelines and reduced costs.
- Assisted in training new operators on proper machine usage, ensuring adherence to company standards and guidelines.
- Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
- Operated multiple machines simultaneously to meet production requirements.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Addressed mechanical issues proactively through detailed root cause analysis, resulting in improved machine performance and reliability.
- Manipulated controls to feed, admit, apply and transfer materials and adhesives, adjusting temperature, pressure, and time settings.
- Operated machining equipment safely with team of operators.
- Collaborated with team members to identify areas for process improvement, leading to enhanced operational efficiency.
- Maintained production records such as quantities, dimensions, and thicknesses of process materials.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Maintained equipment performance by lubricating and cleaning components.
Customer Service Representative
Worldwide Lines
02.2012 - 01.2014
- Trained staff on operating procedures and company services.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Processed customer service orders promptly to increase customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed and updated databases to handle customer data.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Provided primary customer support to internal and external customers.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Created and maintained detailed database to develop promotional sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Applied Science - Audio
SAE Institute of Technology - Nashville
Nashville, TN12.2018
Skills
- Soldering
- Building cables
- Building speakers
- Building microphones
- Building robots
- Document Preparation
- Office Administration
- Support Services
- Pwins
- Pmates
- Filing and data archiving
- Mail handling
- File and Record Keeping
- Presentation Creation
- Report Generation
- Mail Sorting and Distribution
- Business Administration
- Billing and coding
- Business Writing
- Basic accounting
- Multi-Line Phone Systems
- Document Control
- Travel Arrangements
- Product and service knowledge
- Corporate Procedures
- Computer Skills
- Expense Reporting
- Documentation and Recordkeeping
- Meeting planning
- Mail distribution
- Spreadsheet Software
- Office Equipment Troubleshooting
- Data Entry
- Proofreading
- Microsoft Office Suite
- Project Coordination
- Verbal and written communication
- Time Management
- Data Confidentiality
- Administrative background
- Professional and mature
- Supply Restocking
- Bookkeeping
- Travel Planning
- Materials Distribution
- Schedule Coordination
- Record preparation
- Database Maintenance
- Strong Problem Solver
- Workload Management
- Schedule and calendar management
- File Management
- Basic Mathematics
- Project Management
- Excel spreadsheets
- Event Planning
- Project Planning
- Logistical Planning
- Fast Learner
- Spreadsheet Management
- DATABASICS Expense knowledge
- Administrative duties
- Multi-line phone proficiency
- Calendar Management
- Administrative Support
- Operations Support
- Meeting Coordination
- Report Writing
- Database Management
- Team Collaboration
- Mail Management
- Business Correspondence Writing
- Inventory Replenishment
- Accounting familiarity
- Project Support
- Relationship Building
- Expense validation
- Records Management
- Meeting Support
- Business Correspondence
- Accounting Support
- Administrative tasks
- Microsoft Office
- Meeting Scheduling
- Networking
- Public Speaking
- Clerical Support
- Multitasking
- Organization
- Data Management
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Problem-Solving
- Good Telephone Etiquette
- Verbal Communication
- Task Prioritization
- Google Drive
- Analytical and Critical Thinking
Software
DDI
Additional Information
I managed 4million dollars plus budget for the Lauderdale county CTE department.
Timeline
CTE (Career Technical Education) Assistant
Lauderdale County Board Of Education
08.2022 - Current
Boxing Line Operator
Tootsie Roll (charms)
07.2019 - 05.2021
Security Supervisor
G4S Secure Solutions
11.2018 - 05.2019
Barista
Gaylord Opryland
10.2017 - 02.2019
Machine Operator Technician
Unilever United States Inc.
02.2014 - 07.2015
Customer Service Representative
Worldwide Lines
02.2012 - 01.2014
Associate of Applied Science - Audio
SAE Institute of Technology - Nashville