Mekias Mobae
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a detail-oriented team player with strong organizational and proficiency skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Student Technician
WCU
08.2022 - 04.2023
- Wiped computer hard drives to remove any sensitive data before use by newly hired employees.
- Maintained accurate records of equipment repairs and replacements, facilitating efficient budget management for the department.
- Assisted IT department staff by responding to messages for the company's help desk.
- Streamlined software installations for campus-wide updates, ensuring seamless transitions for students and staff.
- Handled escalated tech support issues diplomatically and professionally, often resolving conflicts or misunderstandings between users and the IT department.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Managed inventory of equipment and supplies, maintaining an organized workspace and preventing loss or damage.
Education
Bachelor of Science - Computer Information Systems
Western Carolina University
Cullowhee, NC05.2024
Skills
- Data Backup Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Incident documentation
- Tableau Software
- Data Visualization and Presentations
- Data Analysis
- Python Programming
- Excel Functions
- SQL
- Data Cleaning
Certification
SQL Certification Training - 2 Years
Timeline
IT Support Student Technician
WCU
08.2022 - 04.2023
Bachelor of Science - Computer Information Systems
Western Carolina University
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