Meko Hartfield
NEW ORLEANS,Louisiana
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Midtown Hotel New Orleans
01.2011 - 02.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Front Desk Receptionist
Marriott
03.2007 - 01.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Transcribed phone messages and relayed to appropriate personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
Front Desk Receptionist
W French Quarter Hotel
02.2003 - 08.2006
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
Education
Associate of Applied Science - Medical Assisting
Antonelli College - Hattiesburg
Hattiesburg, MS05.2003
High School Diploma -
Heidelberg High School
Heidelberg, MS05.2002
Skills
- Office Management
- Hospitality Service
- Telephone Etiquette
- Guest Registration
- Setting Reservations
- Front Desk Operations
- Front Desk Reservations
- Answer Telephone Calls
- Greet Visitors
- Concierge Services
Timeline
Front Desk Receptionist
Midtown Hotel New Orleans
01.2011 - 02.2017
Front Desk Receptionist
Marriott
03.2007 - 01.2011
Front Desk Receptionist
W French Quarter Hotel
02.2003 - 08.2006
Associate of Applied Science - Medical Assisting
Antonelli College - Hattiesburg
High School Diploma -
Heidelberg High School
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