Summary
Overview
Work History
Education
Skills
Certification
Timeline
action plan
Generic

Mekretse E. Mengesha

Silver Spring,MD

Summary

Dedicated and proactive with a strong work ethics to meet Whole Foods Market standards and deliver great results. Skilled in driving team accountability, improving performance metrics, and maintaining expectations, clear communication, and attention to detail.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service ATL

Whole Foods Market (CCH)
03.2024 - Current
  • Experienced and familiar with Kronos and confident in making and adjusting schedules based on business needs while following labor guidance.
  • Assured Supervisors and Team Members consistently follow the store process daily tasks, and Logbook instructions by providing coaching to maintain standards.
  • Prepared job dialogues in advance, ensuring meaningful discussions that highlight team wins and opportunities for growth.
  • Followed up on training completions, ensuring all Team Members and Supervisors stay compliant and well-informed.
  • Consistently followed up on team performance metrics IPM, Dump key, tiny - bar code scanning compliance and improvement opportunities.
  • Delegated tasks effectively promote ownership and productivity.
  • Followed up policies Dress code, call outs, breaks and excessive missed punches.

E-Commerce ATL

Whole Foods Market (CCH)
11.2022 - 02.2023
  • Assured safe work environment for all Team Members.
  • Directed and managed a diverse team of over one hundred employees to achieve WFM goals and deliver measurable results.
  • Run productivity tools regular bases to identify areas for improvement and Meet one-on-one with Team Members to share tips and best practices.
  • Assured team understanding of key metrics, and the purpose behind each measure to drive accountability and improvement.
  • Maintained high standards of quality and food safety by follow up with Supervisors and teams on bag audit results to address issues promptly.
  • Celebrated and recognized small or big achievements to raise a positive and motivated work environment.
  • Consistently monitored orders through the app and assist with shopping as needed to ensure timely and accurate fulfillment.

E-Commerce supervisor

Whole Foods Market (CCH)
04.2022 - 11.2022
  • Monitoring the floor ensures Team Members are following directions and policy.
  • Perform shopping to support the team and avoid late slams.
  • Proactively lead and assigned tasks to Team Members during slow periods to ensure continued productivity and efficiency.
  • Ensure Team Members have the necessary tools to perform their job.
  • Supervised the activities of a large team and ensured all tasks are completed accurately.

Amazon Shopper

Whole Foods Market Silver Spring
05.2020 - 04.2022
  • Accurately check order quality and communicate with customers through the app.
  • Accepting orders, locating and carefully picking and packaging in a timely manner.
  • I am a team player and assist with order and building a good relationship with TMs for smooth day-to-day activities.
  • Demonstrated a sense of urgency to ensure my orders are completed accurately and on time.
  • Focused and monitored the app to make sure not to miss the assigned drop-off task.
  • Maintained a clean and organized staging area and fully stocked supplies.

Education

Diploma - Marketing

Admas University
01.2012

Skills

  • I train, Coach, and follow up with Team Members to perform Whole Food Market standard and core values
  • I am skilled in addressing issues promptly and timely to maintain efficiency and ensure coordination with WFM goal
  • I am organized, a self-starter, and motivated
  • I am known for my strong attention to detail
  • I am a quick and engaged learner who adapts quickly to new environments

Certification

  • State Food Safety /Food Manager Certification WFM(CCH)
  • Rising Star Recognition and Appreciation 2022 WFM(CCH)

Timeline

Customer Service ATL

Whole Foods Market (CCH)
03.2024 - Current

E-Commerce ATL

Whole Foods Market (CCH)
11.2022 - 02.2023

E-Commerce supervisor

Whole Foods Market (CCH)
04.2022 - 11.2022

Amazon Shopper

Whole Foods Market Silver Spring
05.2020 - 04.2022

Diploma - Marketing

Admas University

action plan

Action Plan

  • First 30 Days: Building Relationships and Understanding the Team

· Spend time getting to know each Team Member, their communication style, motivation, and what helps them perform their best.

· Build trust and strong relationships through open communication, approachability, and consistency.

· Observe team dynamics and identify areas of opportunity for coaching, recognition, or development.

· Lead by example to create a positive, inclusive, and supportive culture where Team Members feel valued.

 Store Process Implementation

 Confirm & Standardize Daily Work List

  • Review the Daily Work List at the start of each shift to ensure it includes all required daily, weekly, and monthly tasks.
  • Ensure expectations are clear and consistent across all shifts so that no tasks are missed.
  • Update and post the next day’s Daily Work List in the Logbook and communication board before the end of the day.

 Floor Lead Oversight

  • Monitor how floor leads run the floor smoothly, ensuring coverage, workflow, and proactive support.
  • Evaluate how they manage breaks to maintain coverage and compliance.
  • Observe how they follow up with team members on assigned tasks to ensure accountability.
  • Provide feedback and coaching to strengthen consistency across all shifts.

Team Member experience

  • Bring up a positive environment where Team Members feel valued and respected.
  • Recognize strong performance and positive attitudes during huddles or shift recaps.
  • Provide regular feedback, celebrate small wins, and encourage personal development.
  • Check in with Team Members regularly to understand their needs, challenges, and ideas for improvement.
  • Encourage teamwork, ownership, and pride in keeping the store looking great and running smoothly.

Ø Team Communication & Engagement

  • Conduct daily huddles one-to-one or groups especially when there are changes to the Daily Work List.
  • Encourage feedback from Team Members to spot gaps or opportunities for improvement.
  • Informed up to date promptly so everybody is aligned.

Team Leadership Development,

  • Identify potential leaders among Team Members who show initiative, reliability, and strong communication.
  • Mentor and train floor lead, supervisors to strengthen their leadership, delegation, and coaching skills.
  • Offer opportunities for Team Members to lead small projects or parts of the shift to build confidence and experience.
  • Encourage peer learning by pairing experienced leads with developing team members.
  • Provide constructive feedback and celebrate leadership growth and achievements.

Ø Implementation & Accountability

  • Delegate responsibilities clearly from the Work List and follow up during the shift.
  • At the end of each shift, review progress and record any issues to improve future lists.
  • Highlight and initial missed or incomplete tasks and follow up with the responsible Team Member.

Ø Cleanliness & Presentation

· Follow up regularly on the cleanliness of registers, SCOs, and booths.

· Ensure all work areas are organized, welcoming, and customers ready.

· Incorporate cleanliness checks into the Daily Work List for accountability.

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