Melissa Estrada
Miami,FL
Summary
Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Retail Store Manager
T-Mobile
07.2021 - 08.2025
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
Education
Associate of Arts - Business Management
Miami Dade College
Miami, FLHigh School Diploma -
Miami Coral Park Senior High School
Miami, FLSkills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Sales growth
- Coaching and mentoring
- Sales leadership
- English and Spanish fluency
- Training and mentoring
- Friendly and positive
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Store Manager
T-Mobile
07.2021 - 08.2025
Associate of Arts - Business Management
Miami Dade College
High School Diploma -
Miami Coral Park Senior High School
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Heather BradleyHeather Bradley
Sr. SDET at T-MobileSr. SDET at T-Mobile
Michael SedenoMichael Sedeno
Lead Retail Sales Associate at T-MobileLead Retail Sales Associate at T-Mobile
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center