Mel Klootwyk
Greenwood Village,CO
Summary
Proven track record in enhancing customer loyalty and exceeding sales targets, notably at Kroneke Sports and Entertainment. Skilled in customer service and effective time management, adept at multitasking and team collaboration. Increased repeat business through strong relationship-building and efficient operational improvements. High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
13
13
years of professional experience
Work History
Bartender
Celtic on Market
2017.03 - 2023.10
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Promotional Model
Anheuser-Busch
2015.03 - 2018.03
- Engaged customers with friendly demeanor and extensive product knowledge.
- Enhanced customer experience by providing friendly, approachable, and knowledgeable interactions at promotional events.
- Adapted quickly to new products or services in order to deliver accurate information during promotions.
- Promoted and set up sales using communication and marketing abilities.
Account Executive
Kroneke Sports and Entertainment
2015.06 - 2016.05
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Waitress/Promotional Model
Hooters Inc.
2014.06 - 2015.09
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Head Bartender
Blue Mountain Emporium
2011.01 - 2014.10
- Developed a strong rapport with patrons and club members, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions.
Education
Master of Science - Psychiatric Mental Health Nurse Practitioner
Purdue
West Lafayette, IN04.2025
Bachelor of Science - Nursing
Uniservity of South Dakota
Vermillion, SD04.2021
Skills
Customer Service
Team Collaboration
Multitasking proficiency
Effective Time Management
Timeline
Bartender
Celtic on Market
2017.03 - 2023.10
Account Executive
Kroneke Sports and Entertainment
2015.06 - 2016.05
Promotional Model
Anheuser-Busch
2015.03 - 2018.03
Waitress/Promotional Model
Hooters Inc.
2014.06 - 2015.09
Head Bartender
Blue Mountain Emporium
2011.01 - 2014.10
Master of Science - Psychiatric Mental Health Nurse Practitioner
Purdue
Bachelor of Science - Nursing
Uniservity of South Dakota
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