Mel Marquez

Versatile Operations & Project Manager; successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated, and hardworking leader with a history of streamlining operations, coordinating projects and programs, and increasing results.

• Collaborated with our team on a Development Objective Creator, a new product feature and quick-to-use tool that results in everything a manager needs to start a development conversation with their employee.
• Created and enhanced 10 desired pieces of collateral for the Sales team, resulting in opportunities to contribute to annual strategic business goals.
• Collaborated with the team on an Automation Workshop that resulted in an impressive 24 automations completed, allowing us to simplify and improve our delivery start time from 105 days to 86, helping us to recognize revenue faster.
• Completed a project to optimize email deliverability, resulting in increased open rates, and resolved reputation issues.
• Achieved and maintained an average member MAU of 82%, the highest percentage in over three years. The industry benchmark is only 10%.
• Audited our NPS survey contact list which resulted in an increase of 5% response rate.
• Completed a six-month virtual career development program emphasizing individual reflection, manager feedback, live group coaching, and executive firesides, fostering employee growth, productivity, managerial thinking, advocacy, collaboration, and career empowerment.
• Led a Values & Culture Committee, which created and implemented deliverables to strategically drive the adoption of the values and meaningfully imbed and operationalized them to ensure they impact all parts of the company and measure the impact.

• Taylor Kabeary, PILOT Inc., 559-708-2299, "Mel is an all-star performer. Their ability to bring energy and sunshine and go above and beyond to everything they do is incredible. They are the first to own a project and see it through to the end; they are excellent with data and analysis, and they are constantly striving to improve everything around them. They are not only known to be a hard worker with our customers, but they are well-respected and loved. They know how to build relationships and back up those relationships with incredible results. Mel has been one of the most memorable people I have ever worked with, and their impact on our customers and the morale of our team is immeasurable."
• Rosana Vollmerhausen, DC Style Factory, "Mel keeps me organized each and every day all the way in Chicago. They have been an incredible asset to our team."
• Madison Mathis, Hologram.io, 319-450-5367, "Mel is undoubtedly among the most competent & capable people that I know. Any company would be lucky to have them on their team and I would be happy to be used as a reference."
• Kelsey Burrow, Food52, "Mel has been the greatest gift to me. They helped create client profiles and onboarding documents which have been incredible resources. I don’t know what I would do without them."
• Hannah Tsui, "Mel is an awesome operations and project manager and they have been extremely empathetic, thoughtful, and confidence-boosting. Every time we have a conversation and email exchange, I feel encouraged, supported, and empowered. They have superb ideas and very creative organizational strategies, and I've learned so much from our interactions. It's been so wonderful that I've recommended them to my student's parents, so that's a great testament to the service and personalized touch Mel brings to every interaction. Most of all, I find their friendliness and infectiously optimistic attitude to be the best part of working with them. Working with Mel is inspiring, and I highly recommend them to everyone."

Certificate of completion for the PILOT 6-month Advanced Career Development Program