Mel Marquez
Chicago,IL
Summary
Experienced Operations and Project Manager with a strong background in executive administrative support and virtual assistance. Proven ability to streamline processes, enhance customer experiences, and manage projects efficiently in remote settings. Skilled in optimizing workflows, relationship building, and executing high-level administrative functions.
Overview
10
10
years of professional experience
Work History
Program Operations Coordinator
PILOT Inc.
11.2022 - 05.2024
- Coordinated cross-functional projects, managing timelines and priorities to ensure successful execution.
- Collaborated with HR, executives, and managers to streamline program delivery, achieving an 82% member MAU, a 5% increase in NPS survey responses, and a 19-day reduction in delivery start time through process improvements.
- Led the Values & Culture Committee to integrate company values into all areas, enhancing cultural alignment.
Business Owner: Operations & Project Manager
Whistle & Work
01.2015 - 11.2022
- Supported creative entrepreneurs by overseeing operations, improving organizational efficiency, and managing high-priority tasks.
- Established effective processes and communication channels to drive client satisfaction and business growth.
Senior Executive Administrative Assistant
Zirtual Inc.
01.2014 - 08.2015
- Delivered strategic administrative support, coordinating projects, managing executive schedules, and streamlining operations for senior leaders.
- Actively contributed to client satisfaction improvements through innovative solutions and consistent client engagement.
- Singled out and asked on several occasions to provide my feedback regarding the Zirtual service, and took a DISC personality test to show what personal qualities I possess to aid in hiring other exceptional assistants with similar traits.
Education
Bachelor of Arts - Business Administration
Harry S Truman College
Chicago, ILSkills
- Project & Operations Management
- Senior Executive Administrative Support
- Customer Engagement & Relationship Building
- Process Improvement & Workflow Optimization
- Advanced Tools: Google Suite, Microsoft Office, Asana, Notion, Slack, Zapier
Timeline
Program Operations Coordinator
PILOT Inc.
11.2022 - 05.2024
Business Owner: Operations & Project Manager
Whistle & Work
01.2015 - 11.2022
Senior Executive Administrative Assistant
Zirtual Inc.
01.2014 - 08.2015
Bachelor of Arts - Business Administration
Harry S Truman College
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