MEL MOSCOSO
Kansas City,MO
Summary
Hospitality Operations Manager with over 7 years of leadership experience orchestrating front-of-house and guest services for high-traffic, premium hotel complexes. Proven track record in elevating guest satisfaction, directing large-scale event logistics, and cultivating high-performing, diverse teams to deliver flawless, brand-standard service.
Overview
12
12
years of professional experience
Work History
Facility & Operations Manager
Metropolis / SP Plus
Kansas City, MO
10.2018 - Current
- Orchestrate comprehensive guest-facing operations across the expansive Crown Center complex, guaranteeing exceptional arrival and departure experiences for all hotel and retail guests.
- Spearhead end-to-end recruitment, onboarding, and rigorous hospitality training programs to build and sustain a high-performing staff dedicated to elite service delivery.
- Direct complex logistical operations for major hotel events, seamlessly managing high-volume traffic surges while upholding strict safety and quality standards.
- Execute daily revenue reporting and payroll processing with 100% accuracy, strategically optimizing labor schedules to align with occupancy demands and operational budgets.
Assistant Facility Manager & Complex Supervisor
Metropolis / SP Plus
07.2017 - 10.2018
- Directed valet and front-drive operations for the dual-property Westin and Sheraton Crown Center, proactively minimizing guest wait times and maximizing positive engagement.
- Executed rigorous daily site audits to maintain immaculate facility standards, ensuring a consistently welcoming and premium environment for incoming travelers.
Shop Assistant
Bedrock Art Editions
Kansas City, MO
08.2016 - 08.2017
- Maintained a high-precision production environment, cultivating a meticulous eye for detail and strict quality control practices that translate directly to luxury hospitality standards.
Valet Supervisor & Attendant
Metropolis / SP Plus
10.2014 - 07.2017
- Acted as the primary ambassador for arriving guests, delivering highly personalized service, concierge-level local recommendations, and seamless luggage assistance.
- Earned rapid promotion to Supervisor within 24 months by consistently exceeding performance targets in operational efficiency and exceptional guest relations.
Education
Bachelor of Fine Arts -
Kansas City Art Institute
Associate’s Degree - undefined
College of the Sequoias
Skills
- Building maintenance
- Incident reporting
- Schedule management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Team direction
CORE COMPETENCIES
- Hospitality & Operations: Premium Guest Relations, Event & Traffic Logistics, Labor Optimization, Front-Drive Management, Facility Auditing, Revenue Reporting, VIP Services
- HR & Leadership: Full-Cycle Recruiting (iCims), Staff Onboarding, Hospitality Training, Payroll Administration, Conflict Resolution
- Languages: Fluent in English & Tagalog; Conversational Spanish
Languages
English
Full Professional
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Facility & Operations Manager
Metropolis / SP Plus
10.2018 - Current
Assistant Facility Manager & Complex Supervisor
Metropolis / SP Plus
07.2017 - 10.2018
Shop Assistant
Bedrock Art Editions
08.2016 - 08.2017
Valet Supervisor & Attendant
Metropolis / SP Plus
10.2014 - 07.2017
Associate’s Degree - undefined
College of the Sequoias
Bachelor of Fine Arts -
Kansas City Art Institute