Mel Moye
Charlotte,NC
Summary
Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 4 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Finance Manager
Mark Ficken Ford Lincoln
01.2019 - 10.2023
- Trained new and existing staff members in various financial procedures to prepare for job requirement.
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Developed and maintained relationships with customers, lenders and other third parties.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assisted customers with completing loan applications and other paperwork.
Salesperson
Mark Ficken Ford Lincoln
02.2016 - 01.2019
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Salesperson
South Charlotte Hyundai
12.2012 - 10.2014
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
Education
Bachelor of Science - Communications
East Carolina University
Greenville, NC06.2005
Skills
- Business Growth
- Lender Relations
- Attention to Detail
- Corporate Policies
- Product Knowledge
- Financial History Analysis
- Income Evaluation
- Customer Relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Timeline
Finance Manager
Mark Ficken Ford Lincoln
01.2019 - 10.2023
Salesperson
Mark Ficken Ford Lincoln
02.2016 - 01.2019
Salesperson
South Charlotte Hyundai
12.2012 - 10.2014
Bachelor of Science - Communications
East Carolina University