Summary
Work History
Education
Skills
Timeline
Generic

Melanie (Mel) Spencley

East Lansing ,MI

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Work History

Cash Auditor

Disney World Resorts
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Provided journal entries and performed accounting on accrual basis.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Maintained integrity of general ledger and chart of accounts.
  • Collected and reported expense variances and explanations.

Owner

Runners4u
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Founded and managed new construction business, growing revenue.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Maintenance Worker

Michigan State University
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Installed new locks, door handles, and door closers.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Trained new maintenance personnel to safely and properly use equipment and tools and apply best practices.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Executed tasks within time and budget constraints.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Wrote and revised maintenance procedures.

ROE - DCPAH

Michigan State University, College Of Veterinary Medicine
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Operated postal machines, including postage meters and mail-processing machines.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Owner- Event Organizer

Beyond The Bar Unlimited
  • Coordinated schedules and timelines for events.
  • Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
  • Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
  • Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
  • Brainstormed and implemented creative event concepts and themes.
  • Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
  • Managed event logistics and operations.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Consulted with customers to determine objectives and requirements for events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Coordinated florists, photographers, and musicians for events.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Developed creative themes for events and created related activities to engage attendees.

Education

High School Diploma -

Charlevoix Middle/ High School
Charlevoix, MI

Lake Superior State University
Sault Ste. Marie, MI

Skills

  • Financial Statement Review
  • Marketing and Advertising
  • Leadership and People Development
  • Talent Development
  • Project Estimating
  • Coaching and Mentoring
  • Design Coordination
  • Staff Management
  • Expectation Management
  • Consulting

Timeline

High School Diploma -

Charlevoix Middle/ High School

Lake Superior State University

Cash Auditor

Disney World Resorts

Owner

Runners4u

Maintenance Worker

Michigan State University

ROE - DCPAH

Michigan State University, College Of Veterinary Medicine

Owner- Event Organizer

Beyond The Bar Unlimited

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Melanie (Mel) Spencley