Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mel Valencia

Battle Ground,WA

Summary

20 year dynamic customer service professional with a proven track record in scheduling, team building, and HIPAA compliance. Recognized for enhancing patient/customer experiences through effective communication and organizational skills. Committed to fostering a caring environment, ensuring regulatory compliance and operational efficiency, while boosting moral and having fun.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Adventist Health Portland
11.2024 - 07.2025
  • Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
  • Assisted in managing patient records, maintaining confidentiality and compliance with regulations.
  • Provided support to medical staff by preparing necessary documentation for patient visits.
  • Communicated effectively with patients, addressing inquiries and facilitating a positive experience.
  • Providing communication between the providers and their patients.

Team Lead

Walmart
06.2018 - 09.2021
  • Led team to achieve operational efficiency through effective scheduling and task delegation.
  • In charge of cashiers, maintenance, and cart assosiates.
  • Trained new employees on company policies, procedures, and safety protocols.
  • Monitored inventory levels, ensuring timely replenishment of stock to meet customer demand.
  • Implemented process improvements that reduced downtime and increased productivity in daily operations.

Executive General Manager

Papa Johns
09.2021 - 11.2024
  • Led operational strategies to enhance team efficiency and drive performance improvements.
  • Ran and operated several locations at a time, consisting of scheduling team members, ordering food, and ensuring all protocols be followed.
  • Streamlined supply chain processes, optimizing inventory management and reducing waste.
  • Implemented training programs for staff, improving service quality and employee retention.
  • Analyzed customer feedback to develop action plans for service enhancements.

General Manager

Papa Johns
08.2015 - 06.2018
  • Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
  • Managed staff schedules, optimizing labor resources to meet peak demand periods.
  • Implemented training programs for new employees to enhance team performance and service quality.
  • Developed promotional strategies that increased customer engagement and brand loyalty.
  • Monitored inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
  • Fostered a positive work environment through effective communication and conflict resolution among team members.
  • Ensured compliance with health and safety regulations, promoting a safe dining experience for customers and staff.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Front Desk Manager

Shilo Inns
04.2014 - 06.2017
  • Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
  • Supervised staff scheduling, optimizing shift coverage for peak service periods.
  • Resolved guest inquiries and complaints promptly, enhancing overall satisfaction ratings.
  • Coordinated communication between departments to streamline service delivery and improve efficiency.

Education

GED -

Camas High School
Camas, WA
2008

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • Organizational skills
  • Customer service
  • Attention to detail
  • Insurance verification
  • Patient care
  • Verbal and written communication
  • Scheduling
  • Documentation
  • Filing and recordkeeping
  • Office administration
  • New hire training
  • Articulate communication
  • Inventory management
  • Regulatory compliance
  • Organizational standards
  • Project management
  • Meeting preparation
  • Vendor relationship management
  • Multitasking
  • Calm and effective under pressure
  • Punctual and hardworking
  • Reliability and dedication
  • Caring and empathetic
  • Outbound calling

Certification

* Food Handlers Card

* Class 12 Mixology license

Timeline

Patient Care Coordinator

Adventist Health Portland
11.2024 - 07.2025

Executive General Manager

Papa Johns
09.2021 - 11.2024

Team Lead

Walmart
06.2018 - 09.2021

General Manager

Papa Johns
08.2015 - 06.2018

Front Desk Manager

Shilo Inns
04.2014 - 06.2017

GED -

Camas High School

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Mel Valencia