Melaia Lavaki
Campbell,CA
Summary
Highly-motivated person with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking person with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Sales Associate
H&M Hennes & Mauritz
San Jose
09.2023 - 01.2024
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Organized and maintained inventory of distribution materials.
Sales Associate
Macys Department Store
San Jose, CA
11.2022 - 09.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Adhered to company initiatives and achieved established goals.
- Greeted customers and provided exceptional customer service.
- Completed price changes and maintained proper signage for product displays.
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
Education
Bachelor of Arts - Global Economics
University of California, Santa Cruz
Santa Cruz, CA06-2025
Associate of Arts - Economics
San Jose City College
San Jose, CA05.2023
Skills
- Promotional Support
- Customer Needs Assessment
- Service-Oriented
- Teamwork and Collaboration
- Verbal and Written Communication
- Cash Register Operation
- Inventory Tracking
- Superb Time Management
- Merchandising Knowledge
- Retail Store Operations
- Cash Handling Accuracy
- Positive and Professional
- Multi-Tasking Strength
- Strategic Planning
- People Skills
- Active Listening
- Planning & Organizational Skills
- Reading Comprehension Skills
- Negotiation Tactics
Timeline
Sales Associate
H&M Hennes & Mauritz
09.2023 - 01.2024
Sales Associate
Macys Department Store
11.2022 - 09.2023
Bachelor of Arts - Global Economics
University of California, Santa Cruz
Associate of Arts - Economics
San Jose City College